[Resolved]  Kent-Ro — Poor Service

Address:

North 24 Parganas, West Bengal

We have a KENT-RO water purifier installed in our house. Around 4 months back, KENT developed a problem (it was not delivering water) and we called the technicians to fix it. He replaced couple of part and made a huge bill. within few days again problem started coming up. We again called but no one attended in the free look period (if technicians comes no service charge will be charged). Again we kept on complaining and technician came after sometime. He made some fix and again we were asked to pay a good amount. Now again we are seeing the problem developing once again and no one is attending the call.

The so called Technicians have only very basic skills and they only know how to replace parts but still problem dosent gets resolved. I believe a time will come they will replace my whole system :-( .

I am very embarrassed with KENT-RO poor quality of service. KENT is only interested in making money but not to provide services to customer. I would STRONGLY RECOMEND OTHER NOT TO BUY THIS PRODUCT.