Kent RO System — Unprofessional approach and poor quality parts replaced under AMC

Address:

Uttar Pradesh

I had purchased Kent Grand+ , sl no KR[protected] on dated 22/03/10.

While buying I had great thrust on product, its quality and services. It is really disheartening that within 3 months my trust got shattered. It failed on 24th June Evening. Which has raised finger on quality of product. For entire year no one came to service the product in proactive manner which was committed as the time of sale.

Later based on Kent call center communication, I had signed the AMC contract for period 16th Aug’11 to 16th Aug’12 and paid Rs.2100/-. In Nov’11, I paid once again Rs.2755 for Filter & Membrane. Now not even 5 months has gone and we started getting problem. Once again their engineer advised to replace Filter & Membrane which will be chargeable and the cost would be approx Rs.3200/-.

This indicates the poor quality of part changed during last event in Nov’11. I tried talking to their service manager as if a customer will pay Rs.8000 - Rs.9000/- in one year for keeping product working, why he will not go for new set..

I have made many folloups. Yet to see any positive response from Kent. I strongly advise my all colleague not to buy this product. I have not seen such a pathetic service from any consumer product segment. Surprisingly their service managers alos responding to customer with Red and bold color fonts. On can easily imagine the unprofesional service team working for Kent.