Dear Sir,
I have purchased Kent RO system for My residence on 9th July 2009, through your distributor, Maruthi Circuits Chennai, spending Rs.15000/- but since then this machine was giving problems, initially the Distributor representative used to come and sort out the issue, but latter The Maruthi Circuits has told that now they are not having the Kent agency, and it has gone to One Jai ganesh Agencies at Chennai and has directed us to them when they were not responding I have got your Chennai office details and have contacted them ( Mr.Suresh/Mr.Anand etc.)on phone[protected],they have promised they will insist on Jai Ganesh to come and serve, one day Jai ganesh person has come and insisted we have to have external filter which is extra and we have got it placed at rs.750/- on 9th December, but even after that it is not functioning and your people are not responding, they are only telling what to do? it is distributor's responsibility.
Sir I am a middle class person and still have spent so much money to install such Machine as I consider pure water is essential and with full faith in KENT RO systems,Not your distributor or some body, And I am really pained to write this letter as again I am spending huge money on purchasing water daily and I don't know to whom I have to approach. I know by writing this I am antagonising your Chennai office(IF YOU TAKE ANY ACTION) but now I am prepared to even through this machine out as any way My purpous is not served so It doesn't matter. But I hope you will do justice.
Thanks/regards,
P Nageswara Rao,
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