[Resolved]  Kent RO Systems Pvt Ltd — Poor service even with AMC period

Address:

West Bengal

I had registered a complaint on Grand m/c on 14.11.11. Representative of M/S Axis Consumer Services Pvt Ltd, 519B, Rabindra Sarani, Kolkata (they are authorised agent of Kent RO Systems Pvt Ltd) visited on 14th and 16th and declared that the pump needs replacement. As on today the 26th morning, the same has not been done.

I had mailed twice to Kent customer grievance but simply a forwarding message asking Sri Bagchi, ASM, Kent, Kolkata to take action have been received. I had spoken to Mr. Bagchi on 16/11, 19/11, 24/11 and 25/11 but with no real result.

I had also registered a sms complaint to [protected] on 24/11 to M/S Axis Consumer Services Pvt Ltd but no response. I’ve an AMC with M/S Exim up to 31/3/12. In this condition, I’m disgusted with the performance of M/S Axis and reluctance of Kent RO Systems Pvt Ltd and certainly not going to recommend any body for any purchase of any product of Kent. I’m regularly purchasing mineral water for last 11 days and those who have taken the AMC is least bothered, I’ve no other option than to take legal course.