[Resolved]  Kent RO Water Purifier — after sale service is very poor.

Kind att: Concern Person

myself Kuldeep from Gurgaon, i have purchased one water purifiers from Kent RO Systems Ltd on dated 12/09/2008 and Invoice No: 7sm_89000958, Book No: 7sm-0020, Order No:[protected], but now product not working and i have complend to customer care of three time complend no is 155927, 150138 and 137903 but till now no response from company side really am very fedup about this company service plz help me.

my contact details as follow

Kuldeep Kumar
[protected]

VPO. Khera Khurampur
Teh. Farrukhnagar
Land mark: near chopal
Disst. Gurgaon-122506
Haryana

Kent RO Systems Ltd/ Water Purifiers — After Sales Service

i have purchased one Water Purifiers from Kent RO Systems Ltd against invoice no 7sm_89000958 but now product is not working and i already complaint to customer care but no response always false commitment and complaint number -150138 and 155927, plz help to us, really very bad experience wz this company, i want to change my product ASAP.

my contact address as follow

Kuldeep Kumar
[protected]

Khera Khurampur
Distt- Gurgaon
Haryana

kent water purifiers — Very Poor After Sales Service

We had purchased a KENT Pride in March 2010 with order No.[protected] and the same adviced by the Sales agent at that time stating that this is the best model though a little old though a new version has already come up.

We had purchased this model as my brother is ill and is furing with jaundice.

We on trust had brought this model but the same has started giving problems now.In the beggining itself the machine used to make a certain noise and when we called the sales guy he can and checked but the noise still persists.

Also, yesterday the machine stoped functioning. We again called the service rep twice but he stated that everything is fine and checked certain things.It is when i shook the outlet pipe the system started to work.

Water is a basic neccesity and we have taken the system from KENT to ensure that the water we dring is clean and pure but I am not exactly sure weather I will suffer from impure water or I am suffring from the harrasment of inaapropriate service or breach or trust.

Kent RO/Kent Grand + — False commitments and no after sales service

Dear Mr.Rao,

I have been writing and callin u this since long time back but not getting any response from ur side. , just like to bring to your knowledge, that i have purchased Kent Grand + on[protected] from Symphony Home Appliances(Water World).

I was promised during sales that 4 services from company and additional 2 services from water world will be provided. Till date not a single service has

happened for my machine. Suddenly one fine day the UV stopped working and when i approached the vendor he had sent his technician who has teared up

all the wiring and has put the UV in a non workable position. He stated that he will come back tommorow and will get it done. Since last 20-25 days i was

following up with him, but he never turned up inspite of giving commitments. I approached kent site wherein they directed me to Mr.Rajendra Dixit and asked

me to update my problem to him and he will get it resolved. After approaching him he had taken the dealer on confrence call, post which i was committed that

the problem will be resolved with 12 hrs. Again 48 hrs passed away and no one turned up, so again i had to call rajendra. He apologised and directed me to

one of his another dealer Mr.Sanjeev(Contact No.[protected]). Sanjeev has sent his technician for analysing the things, who inturn stated that the previous

technician who has visited for service has teared up and destroyed all the wiring set which was supporting UV and u need to pay Rs.350 for this and then the

machine will work properly. I called up rajendra and sanjeev and stated that its the company fault and they need to bear the expense as its the technicians fault
who has done all this, but they commented that u need to pay, this is the only solution. As a fooled customer i had to pay for getting the UV in working condition.

My disconnect is since its the technician fault, why i am charged Rs.350????? and since the company policy states that service should happen properly then

why its missing after sales?????. My product is still under warranaty and due to negligence, pathetic service & unskilled dealer and technician i had to bear the

loss of Rs.350. The whole act resembles me of complete forgery and customer dissatisfaction. Kindly provide a resolution for my problem as i am really

pissed off by the pathetic response from company representative and dealer. Waiting to hear from u soon and awaiting a prompt response from ur side

Dear Sir

As per the feedback by our service center, your problem has been resolved. Kindly contact us at [protected]@kent.co.in or [protected]@kent.co.in to help us to resolve your problems promptly .

Regards
KENT RO Systems Ltd.

my complaint still remains open, kindly go through the mail which states that since its ur technicians fault + my machine is under warranty, then whyb i m being charged Rs.350 when ur technician has destroyed my machine. Kindly reply as i have calling time and again but Mr.Rao from ur team is so very busy that he never responds, neither call back, neither replies to mail. Kindly thoroughly go through my mail and respond

worst after sales service of Kent RO

i totally agree with the comments above. i have also seen the service guy replace a compotent in my filter with an old one. people should be educated about this. disgusting after sales service by kent.

madhavi kolte, pune
[protected]

Missing Accessories in Box

I have Purchased Kent Purify From Dealer but Missing Accessories. Don't response company about complaint Please this action Clearly Regards, ketan [protected]