Show menu
FAQ FAQ Sign in Sign in

[Resolved]  Kent Water Softener — said us the softner will soft minimum 4500ltr water soft per day But as i m using it's not working more then 1600ltr for a day

4th Reminder

I am very annoyed from the way as this big company of yours giving service to your customers. Firstly two reminders no one has made even feedback against my mail’s after making many call’s & giving 3rd reminder one of your company executive(Mr.Mumtaaz) come to meet me At the sight but with no satisfactory answer. Can u please tell me is this way u treat your customers firstly make them to buy yours product by making false statements about services & quality of your product, after then once customer got in your trap u make him fool for long time. We are also from same industry as your company doing business in same FMCG Product’s From last 6 Decades but if we give service like u r giving to us We think we can’t able to stand in market for so longer.

So this is my HUMBLE REQUEST for Higher authorities o[censored]r company to make it resolve ASAP.

I need answer for my Problem immediately .

From: VIKAS KESARWANI [mailto:[protected]]
Sent: 24 October 2009 14:22
To: '[protected]'; '[protected]'
Subject: FW: Water Softener 3rd Reminder
Importance: High

From: VIKAS KESARWANI [mailto:[protected]]
Sent: 08 October 2009 13:31
To: '[protected]'; '[protected]'
Subject: Water Softener 2nd Reminder
Importance: High

From: VIKAS KESARWANI [mailto:[protected]]
Sent: 21 September 2009 14:29
To: '[protected]'; '[protected]'
Subject: Water Softener

3rd Reminder

Respected Sir,

I have purchased your company softener Invoice Attached.

As from the day i have purchased i m not getting the response from this machine at all .Lots of time i have made complaints regarding it to your sales Executive Mr Akhilesh Maurya but he haven’t rectified it completely,,,some times ur engineers have give up a visit at sight but then also not been rectified...All the Fittings i have installed in my house have been getting rust or I have to made it change due hardness in water Example Geyser, Multi system Panel & etc even i have to make Kent R.O Membrane to be changed three times within 9 months in which ur same company executive told me that is due to hard water. So pls can u tell Why i have Spend this Rs 50,000.00 for your machine which is good for nothing Softener machine .As i have been told earlier that this machine will only consume 40 kg Salt every month but after visit given by one of your engineer named Mr Ramanuj ji he told to make it 120 kg Per month then also i have done that but then also result is Null.

Now after getting rid of all I have ask ur executive give me some permanent solution for this ,he said me pls go to consumer court is this is the service which ur company is providing to all ur customers
Firstly purchase your machine & then if it doesn’t work go to Consumer court ,After giving this reply ur company Executive Mr Akhilesh have not taken a call single time..

Please advise me what to do as u r the head of this Department Which I have comes through after calling on ur mentioned numbers of Invoice...

I need reply back within 3 Working days ...

Thanx & Regards

vikas kesarwani
saurabh kesarwani
409,1stfloor, katra maidgran,
khari baoli, delhi-6 , India
skype: overseasrajkamal
msn: [protected]

 Please consider your environmental responsibility before printing this e-mail
Complaint marked as Resolved Aug 14, 2020
Complaint comments  Add a CommentShareTweet

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Customer satisfaction rating
    Kent RO Phone
    +91 92 7891 2345
    +91 12 0307 5075
    Kent RO Address
    A-2, Sector-59, Noida, Uttar Pradesh, India - 201309