Karnataka State Road Transport Corporation [KSRTC] Complaints & Reviews

Dear Sir, (To whoever it concerns)

This is an unexpected incident that happened to me while traveling from Bangalore to Hyderabad on July-4-2010.
Bus Timing: Departure: 8:40 P.M. - Arrival time: 8:00 A.M (next day)
Bus Number: KA-40 F - 352. (RAJA HAMSA)
Bus Seat Number:32
I reached Bangalore Majestic Bus-stand at 8:38 pm as there was heavy traffic on the way towards majestic bus stand. I stood in front of the bus and started waiting for the conductor. I gave the ticket to the conductor as my ticket was already booked in advance, he said me that he will mark the ticket and will give me back. I requested him to give back the ticket saying him that you can collect the same from me after I am seated in the bus. He said he will mark and give me back and went inside the bus to mark it. I was waiting at the same point .i.e outside (front of the bus) where I gave him(conductor) the ticket so that conductor could return back the ticket in the same point of place. After a while, I saw the driver and told him that conductor has took the ticket from me. he told me that conductor is inside the bus and asked me to collect the ticket from him. I went inside the bus to get the ticket and demanded my ticket back from the conductor. To my surprise conductor is telling me that he has gave my ticket back but he has not given the ticket back at all. I am very sure he has not given me the ticket. he humiliated me a lot in front of other passengers. That was not enough from him,I repeatedly asked him that you have not given me the ticket but still both driver and conductor started fighting with me. They said they cannot allow me to go in the bus without ticket. Conductor agreed that he has taken ticket from me. but he said that he cannot allow me to go in the bus without showing ticket. He took me to senior inspector I explained all the things to Senior inspector about it but for my fate even he said the same that they cannot allow me to go in the bus without showing ticket. Could anybody explain me how will I show the ticket which is not given back to me?. I told the Senior Inspector to check the name of the passenger in the trip sheet and match it with my ID card (PAN Card). But he was not convinced at any point.

I am working professional, I have a very important meeting to attend next day in the office. I cannot afford to miss this bus as all others bus are full and there was a strike next day. I was forced to pay the ticket for the paid ticket for the same seat once again. JUST REQUESTING THE AUTHORITIES TO TAKE ACTION AGAINST SUCH CARELESS CONDUCTORS.

Proof: Please check my name in the trip sheet for the seat number 32 and I have also have another ticket which I was forced to pay same ticket once again.

Requesting all my friends and brothers to be cautious while traveling in the KSRTC buses as you could face the same problem like me. I know my money is gone and I am not going get it back.

To
Officer KSRTC
Bangalore

Dear sir

We have booked ticket through net on 28/3/10 at 10.30 pm twice and that transaction could not completed but amount has been deducted from my account. Same has been complained to bank next day then they send the complaint to KSRTC for further action but till date no response from KSRTC. Today bank officials asked us to call KSRTC directly, so we dialed to [protected], they instructed to log a complaint through net. Kindly note below detail
Bank Name : Canara Bank. Hanumanthanagar Branch
A/c No : 38327
Card No : [protected]
Amount Deducted : 994/- + 994/- twice Total Amount = Rs.1988.00


Kindly check and refund the amount Rs. 1988.00 to account no mentioned above at the earliest as it is already delayed for 115 days. Kindly intimate to hmd.[protected]@gmail.com

Kindly do the needful asap

Regards,

Nethravathi HM

Hi all,
I have escaped a near fatal incident yesterday night, which could have been easily avoided.

Details: KSRTC volvo Airavat from hyderbad to bangalore, start:20.00hrs from JBS.
Single driver. Around 3am, we were woken up by two forceful jolts. The confused passengers could smell diesel, and heard words, "get down" and "diesel leak". And while getting down, we saw diesel flowing under our feet. By the time everyone got down, the tank was empty, and bus was in a pool of diesel.

Reasons: The driver didn't take the necessary diversion, and went above the big boulders on the blocked road. Not sure if there was any road divert sign board. within the 40 min desperate wait for reaching help from KSRTC depot, we saw all other buses,cars correctly taking the diversion. It is said that the driver was new to this route. One small spark while braking would have been sufficient to burn us all with the 200litres odd capacity of the fuel tank.
Finally we had stopped a passing by Rajahamsa bus, which happened to be empty enough to accomodate us all.

Since we had an escape, this incident might not be reported anywhere, but we the passengers know that we had such a close encounter, and just feel lucky for being alive.
1.So isnt it the KSRTC's resposnibilty to properly train/guide about the route?
2. Had there been co-driver, there are much chances of spotting the whole road blocked with big boulders, in case one of them just didnt notice due to any reasons.

Why not follow all safety rules, instead of condemning, inquiring, and giving compensation after the such fatal incidents happen?

Dt: 7th June 2010

To
The Officer,
KSRTC, Mangalore

Dear Sir,

Please do not consider this as a complaint but consider it as a suggestion.

Although there is a bus service from Mangalore to Pune at 1600 hrs daily but it is not shown in its reservation website on the internet. Hence it is not possible to reserve the seat in this bus online. It is the only bus of KSRTC between Mangalore and Pune.

You are therefore requested to amend the website so that reservation of seat may be done in this bus online also.

My mail address: vijaykumar.[protected]@rediffmail.com

Please do the needful at the earliest and also inform me at my mail address if you can.

With kind regards

Yours truly

Dr V S Shukla

Sir, IT is very much regret to note that the Divisional Manager of Bagalkot NWKSRTC Division Navanagar Bagalkot is totally working under the partnership of the Rani channamma and SRS travels. Daily the said travels are taking the passengers outside the bus station at navanagar, but the management become doll in the hands of the Private travell agents. More over the SRS buses ar camping only 30 feet distance at the nearest Relaince Petrol Pump and catching the passangers without hesitation. IT seems that the DC and private travels operators are mingled with each other and sharing the profit of the corporation. For the said acts of the resposible officers the said corporation put in great losses ie.367 croers. I am here with attaching some photographs of the camping of the private travells buses near to bus station at navanagar bagalkot and movement of the same with passengers.
I want to know what action your kindselves will take against the erring offier of the NWKSRTC Bagalkot and what directions will be issued to eradicate the force of the Private travell agents from the said area, further I had sent all the said photographs to the concerned minister of Transport and the CM also. The photos itself says how the private travells work over the corporation and how much the bus station is faraway from the private travell operator buses.
Kindly look into the matter and keep the private travels far away from the bus station as per your rules and look into the matter seroiosly and take action against the erring officer.

Yours faithfully,
mabiya 420.
05/06/2010.

I boarded a KSRTC bus with number KA 01 F 8900. The bus serial was 500N and i travelled from Silk board to Marathahalli bridge at early morning 4:20 AM. The conductor got Rs10 from me, but never gave me a ticket. I did ask him several times but he denied giving me a ticket. I was not the only passenger who was not given ticket, almost 80% of the passengers in the bus (the bus was crowded even at 4:30AM) were not given ticket.

This is not the first time I am seeing this happening in a karnataka bus. This not only affects KSRTC but also the passengers, since they are not sure about the exact amount for their travel as a ticket is not being given.

I have travelled in KSRTC Volvo..bus no: KA.01 F 4414 from BTM bus stand to Sarjapur.The fare was Rs.30 and I gave Rs.100. The conductor was not willing to give me the change back even when the bus reached my stop. I have asked him for more than 5 times and he had the money with him. He was shouting at me in Kannada for not giving the change. He does this to whoever doesn't have change with them.
Its very difficult to get our money back from him.

Please have this employees trained, how to deal with people. Or make this criterion in recruitment of these people.

I tried to book a ticket. But the transaction failed and the amount was debited from my account. Inspite of repeated attempts to call up and even mail the helpline of KSRTC, the amount has not yet been credited. It's almost a month now since the failed transaction.

Dear sir,

I have booked one ticket through KSRTC Online booking Awtar cell, but the transaction got failed two times and my money got deducted from credit card of Rs.801. I had given complaint to ksrtc online refund department. Online transaction reference number is OB1976480 and OB1976587 Date of booking is 29/03/2010. But when ever i call to them they are telling it will refund in another three days. Almost 10 days completed...

I booked a ticket from Sringeri to Bangalore on 1st April 2010 in a KSRTC booking counter near the Sringeri Temple for a Rajahamsa bus which departured at 22.30 from Sringeri to Bangalore for seat nos. 23,24.

To my surprise I was issued a duplicate ticket and hence conductor did not accept the same. The same tickets were issued to another 2 people the same day.

We were ladies and at that time how we get another ticket.

Such type of actions need to take care.

bus fares :

attingal - kazakoottam ...........Rs.10
attingal - technopark ...........Rs.16

ie Kazakoottam - technopark ..............Rs.6


that means Kazakoottam - technopark .........Rs.6......ie for hardly 100 mtr walk it cost u Rs.6...tats a blunder naa ???????????

Dear Sir,

We are regularly using the services of SAI Courier which is controlled by KSRTC. Yesterday when I went for booking a courier, I was charged Rs 71/- for the parcel and a Rs 61/- receipt was given to me by MR. TAJUDDIN who sits in SHIVAMOGGA BUS STAND sai courier counter. When I objected him to give extra amount exceeding the recipt, he misbehaved with me and told me "You can complain anybody, I not going to book your parcel.

He is cheating all the customers openly and no one has taken action against him. So I request that strict action should be taken against him and consumers of the service should be given justice by the government.

With regards
L V Hegde
[protected]

sir,
i am travelling daily from bangalore to kanakapura and like me too many people that to more ladies travel from bangalore to kanakapura and return back at evening. There are non-stop ksrtc buses to kalasipalya from kanakapura. They are not allowing monthly and daily pass holders to this bus even though bus runs empty. we paid money for the pass. Public transport should be for the convenience of the people.Why this bus is made very inconvenient for people like us? If we ask the manager of the kanakapura depo, he said that it is higher officer's order.On behalf of all the passengers who travell daily by montly pass, i request you to see this matter favorably and allow us to travel in this bus also.
Front seats are reserved for ladies or simply board is written. It is not implemented in ksrtc-kanakapura bus. Many lady school teachers, lecturers,& other employes travell daily by standing from bangalore to kanakapura and vice-verse. ( we also work at home as full time domestic engineers) I request you to please implement this reserve seat rule or remove the board "for ladies"
Thanking you
M.Malathi

KSRTC service in thirupathi is very very bad, worst, full of corrupted conductors and the KSRTC management has no control over the conductors,drivers and ticket booking staff. The conductors and drivers of KSRTC are selling the tickets to bangalore at a rate of Rs 400 per seat, if we refuse to pay extra amount other then the ticket fare they say no seats even though their are plenty of seats available and another shocking thing is that there are agents to sell the KSRTC tickets in black i.e 3 times of the original ticket fare and the conductors are too rude to the passengers if the passengers ask them to collect the correct ticket fare and it really hurts to see these corrupted conductors and drivers in such a holly place like thirupathi and getting robbed by these KSRTC conductors and drivers.
These KSRTC conductors and drivers are like robbers in uniform. So I request the KSRTC management to take necessary action against these conductors and drivers and bring a corruption free system in thirupathi. I never thought that KSRTC service is so worst and corrupted.

Respected Sir/ Madam


I had reserved a ticket through KSRTC's online reservation from Mumbai to Bengaluru on 09/03/2010 for the journey date 12/03/2010.

The booking was successful and on the day of departure I tried to take a print out of the ticket the website shows an error "System Error: Your Transaction is not completed as reservation system can't process your request"

However the status shows confirmed and PNR (J[protected]has been generated and my money (rs1128) has been charged to my credit card. However the bus I was supposed to travel did not have my name on the list...so I had to buy a ticket manually in the bus. On arriving in B'lore I checked with KSRTC officials, reservation counters for the refund of my erroneous booking....they bluntly refused saying that ksrtc website has problems and they are not responsible for this...
My question is,.. if the company's official web site has issues and due to this inconvenience, passengers have lost their money.....shouldn't the company be held responsible for this.. ?

Kindly provide justice for the passengers and amend the policies of KSRTC.

Regards
Jithendra

Sir,



sub: shocking behaviour of ksrtc staff at booking counter in davangere bus station



refering to the above subject, rude and uncivilized behavious of the lady sitting in counter and refusing to book advance tickets from Davangere to Gulbarga without proper reason is inexusable. On 11.3.2010 morning when asked to book tickect just 2 days in advance, she utterly refused and said booking could be done ,only on same day of journey, not before. For demanding reason she got into verbal arguments supported by other staff and Depo manager.This is not for the first time.I still unable to understand what is the purpose of opening advance booking counters when they not to do so. Its my request to take proper action on the concerned staff and ensure good service.



thankin you.



yours faithfully

T.Rudrappa

Indian Bank

Davangere

I took the KSRTC bus to come from Hospet to Bangalore. It was Expected to start by 9:15PM from Hospet. After waiting for long, if I ask the controller,he says its coming .... finally after 1:30 hour it arrived i.e., 10:30 PM. First of all the bus came late and upon that the condition of the bus was soooooo bad, as if the bus was about to go to the garage same time. I remember the bus no to be KA-37 F22.
If I ask the conductor, he says that the bus was sent to Kampli, this is not the problem for a day, its everyday problem.... if this is the thing KSRTC can change the bus timing or stop the service of such buses.

Dear Sir/Madam,

I had booked my ticket through awatar online from Bangalore to Bhadravathi on 5th Mar 2010 and for return journey from Bhadravthi to Bangalore on 7th Mar 2010. But both the trip were cancelled at the final moment, causing lot of inconvenience and frustration.
Could you please help me to fight with KSRTC on this?
I have used the following link to book my e-ticket.

http://www.ksrtc.in/AWATAROnline/

I am providing following details for your reference.

Onward Journey
Name; Sandeep
Class of service: Airavath volvo
PNR No.:J16823286
Trip Code:2301BNGSMG
Buss departue time: 23:15

Return Journey
Name; Sandeep
Class of service: Airavath volvo
PNR No.:J16823287
Trip Code:2331SMGBNG
Buss departue time: 23:55

DO U HAVE ANY PROVISION OF FEEDBACK ON YOUR SITE?

I TRAVELLED FROM YOUR BUS NO, KA01F 8336 ON 3RD MARCH 2010 FROM BANGALORE TO MYSORE BY VOLVO BUS . TICKET RS. 240/- THE AC DID NOT WORK. IT WAS EXTREMELY SUFFOCATING. ALL THE PASSENGERS WERE UNHAPPY. THEY CLAIMED REFUND OF RS.100/- PER TICKET TO THE DRIVER.
IS THERE ANY POLICY FOR REFUND OF AMOUNT/ANY GRIEVENCE REDRESSAL MECHANISM?

I was an unfortunate passenger of your KSRTC bus going to Gokarn from Hubli on 6th February 2010, of your HUBLI-TADRI bus. As per the scheduled timing, the bus should have departed at 8.30 A.M. from New Bus stand Hubli . When I reached Bus Stand it was 8.20a.m. I was told by the Plat form controller {superviser } that the said bus had left the bus stand .However he was kind enough to advise me to board another bus which was also going to old Bus stand. Accordingly i came to the old bus stand by 8.35 A M and was fortunate enough to get Gokarn bus in old bus stand. It was at 9.00 A.M.that the Bus left old Bus stand.

While purchasing the ticket I enquired with the conductor about the departure time from New Bus Stand who was casually stating that he would have left just few minutes before. Due to heavy traffic of trucks we could reach Ankola arround 1.45P.M. Since it was continuous journey for nearly five long hours I got down from the bus to relieve myself after informing the other co passanger that I would be back in few Minutes.However the bus had left to Gokarn before I came back from the urinal.

I may inform you that I am a Senior citizen and I was sitting right behind the seat of the conductor.More over to avoid anybody occupying the seat I had kept my hand bag on the seat itself. What is more ,I was the one of the 2/3 passangers travelling from Hubli to Gokarn.

When I enquired with Ankola Bus Stand Controller who expressed his helplessness and was kind enough to furnish me with Gokarn Bus Sand Phone Number. Immediately I contacted the controller on 256233 and requested him to take care of my luggage.He was kind enough to enquire about the type of luggage so that he could identify the luggage.

When I arrived at 2.45 p.m. (As there was no direct bus immediately to Gokarn from Ankola), the Controller was kind enough to hand over luggage to me.However when I enquired about the complaint book he had advised me to submit a written complaint.

I would like to know
1] Exact departure time of the bus from New Bus Stand [starting point]

2]Is it not the duty of the conductor to check whether all the onward journey passengers are counted/verified.

3]WHETHER the driver and conductor can take their own decision and cut short the destination.[The bus did not go to Tadri and left back to Hubli from Gokarn itself ]

4]Who is responsible for all the inconveniences I had to undergo physical and mental.

5]whether KSRTC make good of my financial loss.

I will be grateful to have your reply on all the above points lest I may have to take up with your Higher Authorities.

Thanking You, I remain,
Yours truely