[Resolved]  Kingfisher Airlines — Harassment meted out to me and my family from Kingfisher Airlines

Address:

West Delhi, Delhi

Dear Mr. Dr. Mallya,

With reference to the above noted subject, I would like to draw your kind attention to the harassment meted out to me and my family by your esteemed Kingfisher Airlines officers.

Facts of the case:

I, Naveen Goel, AVP in M/s Earth Infrastructures Ltd., Delhi, had booked 7 tickets on 24/09/2011 in your airlines through goibibo.com for travel from Mumbai to Delhi on travel date 05/12/2011 (Flight No IT319 , PNR Nos. EWSTRB, NMLYOH,DCDHTU,HEFIEF).

Later on due to constrained of time my travelling plan changed and I made a request to your airlines directly through a telephonic call on 01/11/2011 for rescheduling of tickets to 30/01/2012 instead of 05/12/2011 which your executive did and guided me to get fresh tickets. I have been told by your company executive that the Check-in staff will demand to pay the amount of Rs 50 /- each towards rescheduling charges at the time of actual travelling, for which I agreed.

On 30/01/2012, the day of flight, to the utter surprise I was asked at the Check-in counter that your system is showing that the amount of ticket of my wife Ms. Manju Goel (vide PNR No. HEFIEF) has already been refunded. It came as a shock to me as I had never asked for refund of ticket. I was then forced by the check-in staff to purchase a new ticket for my wife or else she will not be able to board the flight. As the travel was o[censored]tmost importance to me, I was informed that I need to pay Rs. 4,235/ for a new ticket of my wife. As the flight was about to depart, I had no other option but to buy the new ticket. I asked for a receipt of the payment but the airlines personnel at Check-in counter informed that it will take time to generate the receipt and flight is about to depart. He informed me that I can collect the receipt from Delhi airport. I had no other option and also keeping the convenience of other passengers on board I accepted it at that time. When I landed at Delhi Airport, I went to your airlines counter and got the receipt.

I made a call to your Customer Care Centre on toll free number[protected] at 7.15 pm on 31/01/2012 and discussed the matter with your executive Mr. Raghav. After keeping me on hold for nearly 40 minutes, I was informed that money was wrongly charged and I am entitled for compensation. He informed me that he had escalated the matter to the concerned department and i will receive a call from the concerned department within 24 hours. However, no request number was provided to me even on repeated request. Since then even 41 hours have passed till the time of writing this mail and I have not received any call. You can see another example of negligence and disrespect of the matter by the staff of your esteemed organization.

Grievances

Due to the above incident and chain of events it is proven gross mistakes, negligence, poor customer service and lack of sincerity by your employees, following are my grievances which requires your kind attention for redressal from your good office and seek your intervention :-

1. How a refund was made when I had not asked for it?

2. Tickets for my wife Ms. Manju Goel and my minor daughter Ms Mihika Goel was booked under same PNR (HEFIEF) but my wife's ticket was cancelled and my minor daughter's ticket was rescheduled.?? As per Airlines Rule, a minor or and infant can only be travelled with an adult. Why such kind of gross error occurred?

3. I was even asked to contact goibibo.com for the refund. This is devoid of any logic and reasonableness as rescheduling and even extra payment at airport was taken by your Airlines.

4. Should a person expect the kind of services from your esteemed organization that even after 42 hours of my call, no body from your company is bothered to call me !!

5. By such ill-treatment I alongwith my family members suffered irreparable mental harassment, mental agony, disrespect, insult, anxiety by your esteem airline staff. Damages should be paid for the negligence caused to us.

Dear Mr Dr. Malya,

I being AVP of an esteemed organization wasting precious time of mine and my company by involving in communicating and writing for explanation in the matter. In return I should be given a good compensation apart of refund of extra fare wrongly charged by your airline.

Dear sir, we have a great regard on you being a reputed entrepreneur of the country and always expect good services from your organizations under your dynamic leadership. We just hope that you will always take care that this type of issues should not happen so that the there should not be any damage of image and goodwill of your esteemed organizations.

Thanking you,
Naveen Goel
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