[Resolved]  Koovs.com — cheating Harassment

Address:

Hyderabad, Andhra Pradesh

Respected Sir,
I wanted to lodge a complaint against the malpractices of Koovs, an online trading company.
I have ordered a camouflage coloured, Nikon AW100 camera from koovs.com an online shopping website, on Sep 27 2011 order no 183771. It was promised to be delivered in 7 days. I did not recieve item and I called to customer service and registered a complaint number 607. After giving the complaint I received email stating shipment details on Oct 08 2011. The item got delivered by bluedart courier on Oct 11 2011.
But the item is not what I ordered. I purchased camera only because of its colour. Now they give me a black camera. No one even contacted while they are changing the product I ordered. I contacted customer care once again on Oct 12 2011. As per instructions given by representative, I sent an email requesting replacement procedure to [protected]@koovs.com. She asked me to ship item back providing the address. It turned out Bluedart charges 1600 rupees without insuring the parcel and 2000 rupees with insuring it. I was awestruck as it was more than 10 percent of products price. Called customer service once again and spoke to Aruna who told me they will send replacement and then pick the previous item shipped. This conversation was on Oct 16 2011.
From then the harassment started. They wont reply to emails. Latest sent on 25 oct 2011. I called 26 times till date from date I paid for the product. Almost 85 minutes total on calls per my call records. Everyone I speak to will ask same details again and again and connect call to Aruna who says “We are sending it sir,We are sending it”. No sign of the item yet and not even a courteous email reply about status. Koovs and their merchant both cheated me and their customer service is harassing me.
I want my money back I gave them a lot of time for replacing, which they did not. They say Aruna and sanjay both ids at @koovs.com are the point of contacts. What a joke as the point of contacts are never available and obviously donot reply or do not check their emails or their emails are fake.

PS: Koovs.com is online cheating company who don’t deliver what they show on websites. Do not order. I have audio recorded files of conversations with Koovs customer service. Print outs of my order clearly stating the colour I requested and a string of emails are available in which they accepted their mistake and promised replacement.
Thanks
NT Moola