Koryo — Harassment by Service centre

Address:

Delhi

Complaint number: 342607 and 345137
Receipt number: 8087

This is with the reference of a technical issue with my window AC. I had made my complaint regarding no cooling and the engineer visited my premises on 14th Sep 2011 to rectify the problem.

The engineer found the problem with the AC gas and hence advised us to refill the same, as the AC is out of warranty so we paid Rs. 1750.00 for the same. It worked for the whole day and night and the next day it was not cooling the room.

This is where the harassment started, I called to the engineer (Sanjay - [protected]) the one who came and did the refilling, he even advised me that the refilling of gas is for 3 months.

I called him and there was no response from his end. Hence I called to the Jeeves service centre on[protected] and It was promised to me that the engineer will come again to check on 15th. When no one came I called the service center again and spoke with Mr. Anil, he said that the engineer will come definitely on next day (16th).
When no one came, I again contacted the service centre and it was told to me by the person that the engineer will come on Monday an because of the weekend (17th and 18th) he cannot come in weekend.... but was promised that the engineer will come on Monday (19th)...

I had simultaneously even updated the customer care on [protected], as I was very frustrated and harassed my the mis-commitments of the service center employees, The lady Ms. Sonia promised me that the engineer will come on Monday.

When I asked her to provide me the email address for complaints she says that there is no complaint email address and gave me ([protected]@koryoworld.com) and provided me a contact person as a Nodal officer to handle complaints i.e Mr. Radhacharan - [protected]. I tried to contact to Mr. Radhacharan but he never picks the phone and whenever picks the phone he disconnects the call after hearing the complaint. Such an awful person and that needs to be wrecked off from the company ASAP, as the person even dont want to listen to the customer grievance and complaint.

The engineer finally turned up and checked the AC, he found that the gas was leaked out (which I was telling from past 6 days) and said that they were not carrying the gas kit and hence cannot do the needful to repair the same. He says that they will send someone to repair it again. At this point my frustration level crossed the bars.

Hence I again contacted to customer care and spoke with a senior person Ms. Alisha, as no one had arrived the next day as well... she promised me that she will get in touch with the Service centre and will arrange an engineer again.

Two engineer (same engineers who did the work previously) came today and they checked the AC and found that the gas needs to be filled, but they even says that the coil needs to be changed as well. They didnt found the problem the first time and says that this might be charged again.

If there is the problem with the coil than this needs to be rectified in the first place!!! because the gas leaked within 24 hours. Due to their inefficiency and lack of knowledge I wasted my time and money and gained harassment. Lots of phone calls and a lot of my Dad's time as well.

I need to mention here the misbehave done by Mr. Radhacharan, as he denied to talk with me when the engineer dialed his number from his phone... he simply denied to talk with the customer and passed the message to the engineer to advise me to call the customer care or service centre.

The service centre says to contact to customer case and vice-versa.

I need to even mention that the engineer who gave me the receipt for the work done, there is no address mentioned of Jeeves Consumer service of Delhi. The receipt belongs to Bangalore and is not legal to give me the receipt of a service centre in a different state.

I simply need my refund for the service which wasnt provided to me at all!!!

No one is actually listening to my complaint and resolving the same. I am even shocked that Koryo dont even have a proper channel to listen and resolve to the customer's complaint and no Nodal officer or manager is assigned to keep an eye on the service centre work and the rest of the framework.
The brand has simply lost its image in my and my family's eyes. We promise that no one in my family and my entire friend circle will ever buy any product from Koryo.

And thanks that you gave and set this example because we were about to place an order of 9 ac's for our office, but we will surely move with some good brands. Beleive me this one problem will lead to many loss in sales, and I make sure that will happen.

Unsatisfied & Harrased Customer
Prateek Jain
91-[protected]