[Resolved] Koryo — Bad / No service in warranty period | |||
I have purchased a home theatre of Koryo brand at big bazaar Mangalore and it had a problem on the first day. I asked bigbazaar but they said they cant exchange it but i have to take it to the service. when I sent it to the service centre in mangalore they kepty it for 3 weeks and returned without repair as I had to travel abroad. This time I gave it again and they kept it for one month and returned without repair as I came on one month vacation. The responsible guy Mr. Abdul talks rudely and I dont want to keep this item without working. So iam going to throw it at bigbazaar. I suggest NOT TO TAKE any KORYO products as they are worst than chinese items and the service is ZERO. Please help me how to proceed for taking action against Koryo for no service? Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Hello Priya,
Thanks a lot for your initiative. My problem is finally solved and I am happy that Big bazar has exchanged the product to new one after 18 months of purchase of original product and 6 months after I complained online. I must say something about myself...I was very happy to shop at Bigbazaar Mangalore specially Navaras (jewellery shop inside bigbazar) and I have purchased alot till I got the problem with this Koryo product. After this I never went there as i was very dissatisfied.
But I really appreciate now your commitment towards the customers and that's why you have finally (though it is long time and the value of the product is low) exchanged the product for me. I really appreciate Mr. Deepak of Mangalore Bigbazar for his efforts to settle this issue. I will meet him personally during my next visit to India to say thanks.
Thanks alot for all you guys involved in solving my issue. I do continue to be a valuable customer of bigbazar from hereafter. But don't expect me to buy any Koryo product in my life!!!
With Best Regards,
William Rebello
Ph:[protected]
Thanks a lot for your initiative. My problem is finally solved and I am happy that Big bazar has exchanged the product to new one after 18 months of purchase of original product and 6 months after I complained online. I must say something about myself...I was very happy to shop at Bigbazaar Mangalore specially Navaras (jewellery shop inside bigbazar) and I have purchased alot till I got the problem with this Koryo product. After this I never went there as i was very dissatisfied.
But I really appreciate now your commitment towards the customers and that's why you have finally (though it is long time and the value of the product is low) exchanged the product for me. I really appreciate Mr. Deepak of Mangalore Bigbazar for his efforts to settle this issue. I will meet him personally during my next visit to India to say thanks.
Thanks alot for all you guys involved in solving my issue. I do continue to be a valuable customer of bigbazar from hereafter. But don't expect me to buy any Koryo product in my life!!!
With Best Regards,
William Rebello
Ph:[protected]
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+91 22 3084 1300
Knowledge House, Shyam Nagar, Off Jogeshwari-Vikhroli Link Road, , Jogeshwari (East), Mumbai, Maharashtra, India - 400060
View all Koryo contact information
Sorry for the delay in responding to you as I am in abroad with job. As I don't get much time it took long time to reply to you.
My contact details are as below.
William Rebello
Merlapadav House
Farangipet Post
Mangalore - 574143
Ph:[protected] OR [protected] (Vanitha) OR [protected]
As I am abroad my family is in Mangalore so you can contact on any of the above nos. if there is any positive action from your side. The home theatre is at home idle (never used). As I explained to you I have sent it 2 times to Koryo service and waited till my end of vacation and took back as they could not repair. I searched for the invoice but I am sure that I have left it at Mangalore service centre.
This is my first time experience with Big Bazaar. I had some issues with other products and they have solved it or exchanged it. I am happy with Big Bazaar service but this Koryo experience is first in my life! I talked to Bangalore service centre and the guy Mr. Abdul talked rudely that he cannot tell Bigbazaar to exchange it! My simple question if the product cannot be repaired why it cannot be exchanged when it is not at all used and the problem was there on the first day!??
Hope you will take some action and give me some positive reply.
With Best Regards,
William Rebello
Ph: +[protected] OR +91 [protected]