[Resolved]  Koryo Microwave KMG 2022 — Worst Service under warranty

I bought Koryo KMG 2022 Microwave from Home Town Hyderabad in July 2009 with two years on site warranty. Its Magnetron tube got short circuited or failed in January 2010 2nd week. After the complaint I raised with Koryo Service centre, they send some service guy who identified Magnetron problem.

Ever since he has gone, its been around 15 days...every time I call them they say that they are in process of getting a huge consignment of magnetron from manufacturer as there is huge requirement.

I am told every time that there is a shortage of magnetron at manufacturing company but the fact is that service requirements are always kept secondary and they fit all magnetron tubes in new products which are going to be sold. They don't have manners to talk to customers. They say that "You will have to wait. There is no other way to get it done." Just becuase its under warranty, I will have to wait forever.

Complaint No. 202542