Koryo — Non replacement of part

Address:

North Delhi, Delhi

PURCHASED 1.0t ac from big bazar Metro walk Branch, Rohini, Delhi It had been working fine .Howveevr as soon as warranty was over it conked off in the month of June and we had lodged a complaint on ecare number[protected].

The engineer came and said a part need to be replaced and also took the payment of visiting charges from us.
Till date no one has come with the part.
Initially when we called the customer care they said that part is awaited.
It is a shame on part of Pantaloon group who are the people behind Koryo that till date after following up so much nobody has bothered to inform and install the part.

This is cheating and we are going ahead to consumer court now asking the company for non performance and liquidated damages.