[Resolved]  Kotak Life Insurance — NOT FULFILLED WHAT PROMISED

Address:

West Delhi, Delhi

CHEATING BY KOTAK LIFE INSURANCE COMPANY AND THEIR STAFF.


On 2nd April I received telephone call from Kotak Life Insurance Mr Raj his mobile no is [protected] and he told there is one very good policy wherein you get 100% return on Ist year’s investment and maximum you can invest is Rs. 80,000/-. I told him to send his representative so that I can have policy done.

Mr Yash Kapoor representative of Kotak his mobile no is [protected] contacted me at my residence in Delhi the policy Kotak super advantage fund is interested I am keen to have policy for all my four family members but in next 2/3 weeks I am shifting my base to Indore, he told me in that case I will get following benefits and address for communication can be changed by giving one letter to Kotak.

1. Life cover of Rs. 8 lacs on investment of Rs. 80,000/-, life cover of Rs. 5 lacs on investment of Rs. 50,000, and life cover of Rs. 4 lacs on investment of Rs. 40,000.
2. I will get cashes medical cards from Apollo DX having monetary value of Rs. One lac.
3. I will get 35% cash back on Ist year policy premium paid by me.

I had taken four policy vide their acknowledgement No.
*ACK NO Policy number Policyholder
1. OT 1153878) Not traceable Saroj Mehra (Neither policy dummy
Received nor ANY INTIMATION.
2 OT 1153977 1971676 LOVELY MEHRA
3 OT 1153991 1971684 LUCKY MEHRA
4 OT 943461 1971308 YASHPAL MEHRA

• ACK NO is acknowledgement given by Mr Yash Kapoor on which he has written will get 35% cash back after receipt of bond.
• Scan copy of all above 4 acknowledgements enclosed.



After a week I received telephone call Mr R Malhotra his mobile no was [protected] he was Manager with Kotak and boss of Mr Yash Kapoor that Ack No OT 943461 (Policy no 1971648) Yashpal Mehra is above 50 and his medical has to be done by doctors of Apollo, thereafter medical was conducted and after one week again Mr R Malhotra gave me call and told me since there is problem in my medical I can’t get Insurance, I will get refund in next weeks time. I insisted to get medical report on the basis insurance was refused on great pursuance I got copy of medical report only 2 pages which was incomplete, (copy enclosed). Mr Amit Chillar from Delhi office of Kotak his e mail id is amit.[protected]@kotak.com was dealing with this but he chose to remain silent on my several mails.
Since I was suppose to shift to Indore on my continuous follow up Mr R Malhotra gave telephone to his boss Mr Bimal Mehta his mobile no [protected] and he has committed to me that following will be done in next 10/12 days this was committed on 16th May 2010.

1. I will get 35% back on my investment of Rs. 2.40 lacs i.e. Rs. 84000/-.
2. I will get 4 medical cards for which he got forms filled vide acknowledgement nos [protected], [protected], [protected],[protected] for which forms were fileld on 24th May and letter stating my correspondence letter was also given representative sent to me by Mr Bimal Mehta was Mr Kabir . (Scan copy of all the four acknowledgements and
Copy of change of communication address is enclosed.
To my utmost surprise instead of sending me refund in name of Yashpal Mehra a policy no 01991308 ws forwarded to me on 19th May received by me around 24th May in which I am policy holder but life is insured of Mr Lucky Mehra for which neither I have given confirmation nor I was informed it will be done. Immediately it was intimated to Mr Bimal Mehta/Mr Rajeev Malhotra and Mr Amit chiller given in writing give me full medical report and refund the letter dt. 22nd May to Mr Kabir scan copy of letter enclosed for medical report/refund of Rs.80000 and change of communication address received by Mr Kabir.
WHAT FOR HOW I HAVE BEEN CHEATED.
1. 35% back on policies done not received till today.
2. Refund promised for OT no 943461 or policy no 1917308.
3. Policy for my wfe ackn. No OT1153878 not received nor refund.
4. Med cards for all above not received till today.
5. Communication address change confirmation not received.
6. The policy issued in favour of sr. no 3 & 4 is half the amount promised.


I TRIED TO CONTACT THEIR PROCESS e mail id [protected]@kotak.com & kli.[protected]@kotak.com but despite giving 10 mails since 22nd may 2010 no satisfactory reply is received.
Several telephones to people those have taken policy they are not responding.
I tried to contact Mr G Murli COO of Kotak Life, Mr Parag Desai MD of Kotak Life, Mr Gaurang shah Director of Kotak Life but in vain they are not replying only forwarding mail to above two e mail ids which is not responding to my queries nor conducting internal inquiry.

NOW THE QUESTION IS THIS RIGHT TO OPEN THE SECTOR TO PRIVATE PLAYERS THEY ARE NOT OFFERING EVEN NORMAL SERVICE HOW THEY WILL SERVICE ON MATURITY OF INSURANCE POLICY.

I REQUESTR IF THROUGH YOUR NEWSPAPER CAN I GET JUSTICE AND WHAT HAS BEEN PROMISED TO ME.

YASHPAL MEHRA
[protected]
Mobile[protected]
E mail [protected]@vsnl.net
yash.[protected]@vsnl.net
[protected]@in.com