[Resolved] Kotak Life Insurance — Miscommunication about policy details and loss of money for cancellation | |||
I have seen many compliant about Kotak life insurance policy miscommunication on this forum. I am also one of the victim. I had been contacted on our landline regarding a investment plan in which I can invest for 3 yrs with premium of 30 K per year and will be getting medical insurance worth 3 Lakhs and mediclaim of 3 Lakhs even if I withdraw my money after 3 yrs. This was non-ULIP plan expecting a good returns upto 13-14%. But when I received policy, it didnt have any such terms mentioned in it and sum assured was about to be reduced if I had withdrawed my money after 3 yrs. After contacting customer care, they informed that it was plain life insurance policy of 6.9 Lakhs and returns were upto 5-6%. I submitted free look form but my 140 Rs. were cut and rest of amount was refunded. I suffered unnecessary loss of money and time. Policy contained application form scan copy which showed my forge signature at 2 places and it was actually collected by some insurance agent named Vserve Insurance solution as I could see their stamp on the form. When I tried contacting on mails and on phones after I faced loss of money to people who used to call me multiple times in a day, they are not responding anymore. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
1 Comment | |||
Aneela.[protected]@kotak.com ([protected]) she is chief manager of Kotak Life insurance and is seated at address below
Kotak Infinity
Infinity toers
5th floor Zone 1
Near Nagari Nirwana, Ahead of Dindoshi Bus Depot
Gene A K Vaidya Marg
Goregaon (East)
Escalation to VIce President kadam.[protected]@kotak.com-[protected]