[Resolved] Kotak Securities — Facing problem in Demat Account opening

princ41

from Mumbai, Maharashtra

Address:

Meerut, Uttar Pradesh

Hi Team,

Here is big grievance as I had applied for a online demat account on 3-June-11 at your Ganga Plaza Branch Office Meerut and it has been opened on 14-june-11 after taking so many follow-ups but after opening this account Mr. Maninder and Mr. Rohit told me that it is offline account and if you want to open online account you have to submit all the documents again and a cheque of Rs 750.

So please explain is this ok that your customers are suffering from these types of issues???

Name :- Prince Gupta

Client ID :- 1CPR4

Thanks & Regards,

Prince Gupta

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Aug 6, 2021

Complaint marked as Resolved

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Kotak Securities Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Mr. Gupta,

We deeply regret the inconvenience caused to you. At Kotak Securities, it is our constant endeavor to provide utmost in customer service to all our clients. Your details have been shared with the customer service desk and your online account will be opened with no additional cost to you. We hope this is to your satisfaction. We value you feedback, please do write to us at ks.[protected]@kotak.com It is our pleasure to serve you.

Regards,
Team Kotak Securities