[Resolved]  Kotak Securities — Unable to sell my ELSS Mutual Fund after 3 yrs, as it is not displayed in my account

Hi,

This is a good example of inefficient, useless technical / customer Support team of Kotak Securities.
I have purchased a ELSS mutual fund (L&T Tax Saver) on 14-Dec-'09 and now after 3 yrs while I try to sell it, it is not visible in my portfolio (there is no entry to redeem the mutual fund).

I have called the CS team from UK for almost 7 times giving them 16 business days of time. Every time they respond saying that this is a problem with multiple people, their team is working on it and will resolve it within next 24 hours.

This is a sorry state where my money is held up and cannot redeem the funds.
PATHETIC service, better they go home and take rest as they don't care about the customer....