[Resolved] Kotak Securities — Wrong commitment

sachinnshah

from Ahmedabad, Gujarat

Address:

Ahmedabad, Gujarat

Kotak securities sales persons - Mr. Ruchit Soni had contacted me and promised me for 2 paisa brokerage for intra-day and 20 paisa brokerage for inter-day after my stock transfer from other brokerage firm.

I meet his manager also - I had forgotten his name. He had also promised me for same.

Due to this brokerage issue, I had not done any transaction in shares - After 1 year they are telling me that We will not reduce your brokerage and you can close your account.

I had spend around 5000 Rs on calls and in various affidavits/charges.

Pleas help me resolve my issue and help me in transferring all my shares and mutual funds

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Aug 13, 2020

Complaint marked as Resolved

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Kotak Securities Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Sachin,

We regret the inconvenience caused. We have already given you a very competitive brokerage rate. Any further reductions are dependent on the volume of trade done by you. As a goodwill gesture, we have reversed the account opening charges. We value your association. Please write to us on ks.[protected]@kotak.com if you have any other queries.

Regards
Team Kotak Securities