[Resolved]  Kpn Travels — Refund fraud

Worst experience with KPN Travels.I had booked a ticket through Redbus from Bangalore to Thiruvananthapuram, journey date 24th Feb 2012.The bus departure time as per the ticket was 7.30 PM from Bommanahalli stop, Bangalore. I was informed by the KPN travels agent that the bus would be arriving by 8.15PM. I got into a bus which arrived around 8PM and inquired with the bus driver if this was the same bus and the driver confirmed this is not my bus and there were 3 more buses yet to come.
When i again inquired with the travels people around 8.15 about the bus status i was told then that the bus had already left. They didn't even bother to call out the passenger name properly which was very clearly mentioned in the ticket along with the contact number. On asking those people to adjust 2 tickets in any other bus or to refund the ticket money, we were treated in a very bad manner and they just kept on blaming us. The travels people who were present there cant even pronounce the names on the tickets properly or the seat numbers. The only language these people speak or understand is Tamil which is not necessarily understood by everyone traveling with them.