Karnataka State Road Transport Corporation [KSRTC] Complaints & Reviews

I was an unfortunate passenger of your KSRTC bus going to Gokarn from Hubli on 6th February 2010, of your HUBLI-TADRI bus. As per the scheduled timing, the bus should have departed at 8.30 A.M. from New Bus stand Hubli . When I reached Bus Stand it was 8.20a.m. I was told by the Plat form controller {superviser } that the said bus had left the bus stand .However he was kind enough to advise me to board another bus which was also going to old Bus stand. Accordingly i came to the old bus stand by 8.35 A M and was fortunate enough to get Gokarn bus in old bus stand. It was at 9.00 A.M.that the Bus left old Bus stand.

While purchasing the ticket I enquired with the conductor about the departure time from New Bus Stand who was casually stating that he would have left just few minutes before. Due to heavy traffic of trucks we could reach Ankola arround 1.45P.M. Since it was continuous journey for nearly five long hours I got down from the bus to relieve myself after informing the other co passanger that I would be back in few Minutes.However the bus had left to Gokarn before I came back from the urinal.

I may inform you that I am a Senior citizen and I was sitting right behind the seat of the conductor.More over to avoid anybody occupying the seat I had kept my hand bag on the seat itself. What is more ,I was the one of the 2/3 passangers travelling from Hubli to Gokarn.

When I enquired with Ankola Bus Stand Controller who expressed his helplessness and was kind enough to furnish me with Gokarn Bus Sand Phone Number. Immediately I contacted the controller on 256233 and requested him to take care of my luggage.He was kind enough to enquire about the type of luggage so that he could identify the luggage.

When I arrived at 2.45 p.m. (As there was no direct bus immediately to Gokarn from Ankola), the Controller was kind enough to hand over luggage to me.However when I enquired about the complaint book he had advised me to submit a written complaint.

I would like to know
1] Exact departure time of the bus from New Bus Stand [starting point]

2]Is it not the duty of the conductor to check whether all the onward journey passengers are counted/verified.

3]WHETHER the driver and conductor can take their own decision and cut short the destination.[The bus did not go to Tadri and left back to Hubli from Gokarn itself ]

4]Who is responsible for all the inconveniences I had to undergo physical and mental.

5]whether KSRTC make good of my financial loss.

I will be grateful to have your reply on all the above points lest I may have to take up with your Higher Authorities.

Thanking You, I remain,
Yours truely

I did book a ticket online for[protected] from Kottayam to Bangalore.
My PNR Number was J16404710.
The Trip code was 1800KTMBNG. The service was cancelled [ I did get a news that the service happens only for Friday Saturday and Sunday]. I was not informed of the same. If a service gets cancelled I think it is the duty of the organization who had collected money to refund it and inform the customer.


I did demand a refund atleast of the money that was deducted for this travel for which the service was cancelled. I did give a call to the awatar cell and they did reply to send a mail to [protected]@ksrtc.org I did do the same.

I did get a reply as below.

[protected][protected][protected][protected][protected][protected]
on Feb 19 (6 days ago) they replied

Dear Sir/Madam,

We are in receipt of your mail. Your request for refund is on process.

Regards,
Awatar Support.
[protected][protected][protected][protected][protected][protected]

After this reply nothing did happen and my money was not refunded. Also I do not wish to call again to the KSRTC (any division) as the response is as if they are giving something for free to me.

Please treat this as a complaint and hope my grievances are understood by the authorities.

KSRTC buses are really terrible!!!
Even if you are traveling for 16-18 hrs keep aside this fact of comfort..be assure that u will suffer from conductors miss behasvious specially female passengers.

Last weekend while i was travelling from shridi to bangalore on KSRTC Ac volvo,the conductor dint bother wheather the seat was alloted to female passenger or not..he simply cared of boarding extra passengers on vaccant seats.He stopped the bus around 3am n borded the passengers.n allowed them to sit beside female passengers.Even when they were not comfortable with that.Conductor dint even listen to them and told them "i[censored] are not comfortable u can get down here itsel[censored] "

What a single female while travelling can do..she has to simply shut her mouth.

Morever the legging space between seats are too less that u willl always listen passengers fighting amongst themselve for this reason!

I will never ever travel in KSRTC in future.

With such a sad and desparate heart am raising these complaint.
I had a train ticket from bangalore to thrissur on 12th feb and because of some pending work i was forced to cancel the ticket and book a ticket in kerala ksrtc bangalore scheduled at 7:30 evening.But in a hurry, i marked the boarding point as Bangalore instead of MADIWAL ST/JHNs stop.
I called up Ksrtc and the repective person too spoke very rough saying why can't you book it properly.I somehow manage to get the conductors number and called up him.
He blasted upon me asking me to come to satellite bustand. If i had that time to travel from whitefield to satellite bustand i would have never cancelled my train ticket.
He started giving lectures saying you don't have sense to book it properly isn't it?
Is that the way a customer expect from KSRTC department.I said if you can't do the needful let me contact your Authority.He kept the phone challenging me. And i find it real tough to travel in the same bus, so again unfortunately booked the ticket in 10 pm bus mentioning proper boarding point.

Is it not fare .Is it like the conductors clearly understand that nobody is going to complaint against him.
They behaves as supreme authorities.I have seen many condutors making proxy tickets too..

With respect i know they too work hard for living .we too work hard for the same.So we expects some respect afterall.

I firmly believe that if each citizen does his or her bit, we surely can make a difference, i am doing it here.Please the system also needs to respond and do its bit.

Please find the details.

KSRTC AC bus 7:30 pm to thrissur.
Mobile number:[protected]
Date :12th february.

Dear Sir

Sub: Suggestion to improve the services

I had booked reservation journey ticket no 16317324 with PNR no J 15170234 for a return journey from Sringeri to Coimbatore on 16/01/2010. We were on our onward journey to Sringeri on 13th night reaching Sringeri on 14th Jan 2010.

Here I must appreciate the conductor of the Bus who enquired about our travel plan, and gave us good suggestions to carry out our trip. Since our travel plan was altered we wanted to board the bus at Hassan on 16th instead of Sringeri. He guided us to contact the office in front of the Temple. There we met Mr Preetham and requested for the change of boarding place and asked him whether we should give an written application. He had noted the seat numbers in a note and told us that our request will be acceded and we can board at Hassan. When I insisted that he can give the remark in the bus ticket to avoid any confusion later, He said that when the trip sheet is made it will be taken care of and there is no need for any mention In the ticket. In the Sringeri bus stand again I approached the traffic in charge with the same request he again noted the seat numbers and gave the same reply.

After visiting other places when we reached Hassan at about 4.45 pm on 16 Jan, 2010 I contacted the traffic inspector Sri Subbachar to get a confirmation about my boarding status. He guided to me to get in touch with the traffic inspector at platform no 2. When I approached the traffic inspector Sri Manjunath he took us to the reservation counter there and spoke to an official there. Then he contacted Sringeri Bus stand and spoke to them. Then he told me that I will get the reserved seats at Hassan. I was really pleased and thanked him for the good services.

When the bus came at 9 p m at Hassan I contacted the bus conductor with the reserved ticket and asked him about my seats , who in turn told me to board the bus and if other passengers were there to tell them to change the seats. But the fellow passengers refused to oblige. Not only that , even a passenger commented, Reserve maduthanthe Gadi nee appan manaya. That shows how much regard a reservation is treated in the Karnataka Road Transport Corporation. Even the words of the traffic inspector could not yield any result, except that we got two seats for the ladies. When the bus started my wife said in anguish what is the use of reserving the seats when we had to be standing passengers. To that the conductor started in a abusive tone, probably emboldened by the fellow passengers earlier remark, that there are no rules for him to allow us to board us in Hassan, since we have not boarded the bus at Sringeri since he had no information, and it is because of his mercy that we were allowed to board.

I infer the following from the above:

1 When we have approached your sringeri office we could have been told that change of boarding place is not permissible. Even NO is a decision, where we could have made alternative plans.
2 In the technical advancement of today if the change of boarding is permitted an entry could have been made so as to incorporate the change in the trip sheet
3 Even after the confirmation from Hassan, if the conductor has not reserved the tickets for boarding at Hassan there is a communication gap, for which the reserved passenger is not responsible.
4 Even a reserved passenger who has paid for his ticket in advance and properly planning his travel has to be at the mercy of the bus conductor, when a travel plan is changed and the request of the passenger is acceded.

I am just bringing this to your notice not to claim compensation or to approach the consumer forum. I strongly feel no legal action can redress the grievance unless the concerned office shows moral courage to accept the mistake committed by its staff.

I suggest in such occasions you can get a written application and give an endorsement on the ticket after the necessary changes are incorporated in the computer. That is why I have not written this letter as a complaint but a suggestion to improve your service.

Thanking you

I had booked 4 tickets on 28/12/2009
from bangalore to madurai Journey Date : 06/01/2010
PNR NO :J15999515
and back from madurai to Bangalore Journey Date : 10/01/2010
PNR NO : J15999516
My Login ID : ananthbaghade

But had to cancel those tickets as we had dropped out plan, when i canceled the tickets it said , the amount will be refunded with in 7 working days, but the amount has still not bee refunded, i had booked it through my credit card,I kindly request you to please let me know, when the amount will be refunded and whom do i need to contact in further.

Sir, I happened to be a traveller on Wednesday 06 Jan 10 on a KSRTC bus plying from Arthunkal to Thoppumpady 1030 trip. (Cherthala Depot) After a particular distance the bus began to move through unknown route. When it touched the NH I asked the conductor to stop the bus to proceed my journey to Alappuzha. The conductor not only declined but behaved arrogantly even on the verge of abusing me. I could get the bus stopped after much hue and cry. Such flippancy from the part of KSRTC conductors is a common incident. Later I came to know that certain commuters (ladies) grumbled against me. Neither the conductor nor the ladies seem to have any knowledge regarding the rules. A person like me devoid of any knowlede of diversion of the route would have lost much time if the bus did not stop at the point requisitioned. As a costomer the conductor was not at all bothered to care a poor passenger who is a chronic heart patient. Humanity should be trained to the Conductors. Please teach the conductors a bit of common courtesy, capacity to understand the difficulties and emergencies posed by the travellers. The conductor of the above bus need a thorough drilling for his statement ' you need not preach' should be rectified by the real preaching of his superiors.

Dear Sir,
In many Govt. buses people with mobiles playing songs with high volumes causing disturbance to fellow passengers. They are not using their head set. Each person belongs to different places play their regional songs. I am not saying wrong to listen the songs but they creating headaches to fellow passengers.

Please ask the conductors to warn the passengers who are playing songs without head phones.

Thanks,
Passenger.

Dear Sir,

I had cancelled 2 tickets on 17-Dec-2009 which was booked online on 8-Dec-2009 from KSRTC (URL: http://59.162.166.116/AWATAROnline/). And till now the refund amount is not credited to my Credit card Account. PNR Numbers are: J15735965, J15736157. And there is not a reasonable and proper response from the KSRTC Customer Service Team.

After a lot of try i happened to contact a member from Accounts Section in KSRTC and on thursday(31-Dec-2009) i was informed that by monday(4-Jan-2010) the refund amount will be credited. But it has not happened. And now i have been trying to contact the Accounts Section and nobody is picking up the call. I have been keep on mailing the online refund email contact([protected]@ksrtc.org) at KSRTC and they are not at all responding. Yesterday the address([protected]@ksrtc.org) got invalid(corrupted) it seems the my last mail was not delivered.

I have been calling the KSRTC Customer Service numbers and there are not proper response. The only thing that is happening is that my Mobile Bill is increasing and for what good?

I have been using the KSRTC Bus service and i was satisfied with their Bus Service. But now i have lost all hope and i feel that they have completely lost their Dignity. Although i will keep trying to get my refund amount from KSRTC back i would request you all to never to use the Online Booking facility of KSRTC.

Thank you.

With lot of disappointments,
Vijith PV

I MADE ON LINE TICKETING THROUGH ONLINE BANKING FOR BANGALORE-BELGAUM A/C SLEEPER TICKET, FOR 26TH DEC 2009. RS/-651 HAS BEEN DEDUCTED FROM MY ACCOUNT AND I DINT GET THE TICKET. I TRIED SEVERAL TIME VIA PHONE TO CUSTOMER CARE BUT THEY ARE NOT LISTENING TO M PROBLEM WHAT EXACTLY HAPPENED AND INSTEAD OF THAT THEY ARE DISCONNECTING/NOT PICKING THE PHONE IN BETWEEN THE TALK. ONE MORE OPTION THEY TOLD ME THAT I WILL GET MONEY BACK AFTER 3 DAYS, BUT BEFORE TO GET MONEY I HAVE TO CANCELED THE TICKET RITE? EVEN THEY ARE NOT CANCELING THE TICKET AFTER SENDING 2-3 MAILS. ITS REALLY PAIN FOR THE PERSONS WHO WANTS TO TRAVEL IN EMERGENCY. I HAVE TO TRAVEL AT ANY COST TO BELGAUM TOMORROW. SO KINDLY LOOK IN TO IN AND DO THE NEED FULL. I AM ATTACHING THE COPY OF MAIL WHAT I HAVE SENT TO KSRTC CARE.

DEAR KSRTC,

I have tried to book one ticket to Belgaum from Bangalore. A/C Sleeper for 26th Dec 2009.
Rs.651 has been debited from my account but i dint get the ticket.
So kindly refund the money or send me ticket so that i can travel on the same day.
Details regarding booked history is mentioned below.
Thank you.

Traveller name: KRISHNA MURTHY B N (CONTACT NO:[protected] / [protected])
KSRTC OB Reference nos.OB1695496
USER NAME:nandish28
TRANS.DATE:25/12/2009

REGARDS,
NANDISH.V

I had travelled from Sagar (Shimoga dist) to Bangalore on 18th Nov night. It was Ksrtc Rajahamsa bus.as it was wednesday, bus was damn empty, I was happy to find my own seat and dozed off. 1 hour later I could see bed bugs have taken over my body. It was so horrible and few o[censored]s talked to the conductor who argued saying bus is clean and he has never bitten by bed bug. Immidiatle one clever person who was travelling with us caught hold of a bed bug which was runinng on his arm and showed it to him. Finally he decided to stop on the road and get us another bus which relatively had less number of bed bugs. I used to prefer ksrtc against private buses because of bed bug reason. But now ksrtc is beating the private players by large margin. So now I have decided not to travel in these buses anymore and prefer a day time train till the time it gets affected.Pathetic service by these ksrtc and private buses.
I suggest stop travelling in these until they fix it. If by chance you get attaked by these then make sure you put all your cloths,bags etc in a boiling water so that they die, else you can not eliminate these bugs. a single bug can replicate millions without a mate.also study says they survive without food for almost 4 years.
Think many times before boarding these buses.

I travelled to Bangalore on Monday, 30th November 2009, from Chennai. I booked the e-ticket through ksrtc.in at around 9 pm the previous night. I wasn't able to get a prinout of the ticket, I tried to search for a cybercafe in the neighborhood but all of them were closed before 9 pm, as it was a Sunday.

I tried to ask my friend to get it printed in his office but that couldn't be done too. I noted down my PNR number, trip code, seat number on a piece of paper but the conductor wouldn't let me take my seat unless I showed the printout. I argued that he could check the PNR number, my name on the list and check it against the sheet and my id proof. But he forced me to buy another ticket and get the e-ticket cancelled. He wouldn't even write 41 on that seat, to show that I travelled on the same seat number.

I asked my wife to cancel the e-ticket at 6.05 am but it showed "No valid tickets to cancel".

After reaching Bangalore, I tried to cancel it through the internet, Bangalore1 office in electronic city, KSRTC booking office in Koramangala in vain.

Please let me know how to get my ticket refund.

Hi,

I had a very bad experience 3 weeks back.I am a software engineer working at banglore and my home town is kottayam.I used to go home in private buses,but unfortunately i booked ticket on KSRTC rajahamsa for the date NOV 6 ,2009 .We were a group of 4 collegues including a lady.We booked the ticket 10 days before the date of journey.Our boarding point was Electronic city and time was 7.30pm..We reached the place by 7.10......waiting waiting waiting.....lot of KSRTC rajahamsa buses passed by,we asked those conductors,they said our bus will come soon.....After long 2.5 hours of delay,one KSRTC driver told us that our bus got cancelled......

How can it be possible????


We were jst screwed..the time was 10pm .We somehow managed to get a helpline number of So called KSRTC.but those aliens sitting there doesnt know any other language other than kannada..

how could they place a person who dont knw any other languange in the help line number of an inter state bus....?

We somehow managed to communicate wit him.he s not able to help..he said he dont know.he gave another number..Like that we called 4-5 numbers and atlast one helpline person gave mobile number of the conductor..We called that person and he said simply, the bus is cancelled and u can collect the refund now.......Imagine our situation , its 10.30 pm , its ok for we guys,but wut would be the situation of the lady with us...We asked him,can we somehow get tickets in anyother bus going to kerala...After requesting him a lot,he said there is a palghat bus at 11.20 and we will have to reach some unknown bus station before that.(we are new to banglore) . We took a taxi and somehow managed to reach the bus station.taxi cost 300 Rs.it was some 15 km frm our place.When we reached the station,we saw a conductor rounded by a violent crowd..Soon we came to know that he was the person we were talking on phone.....He managed to give us 2 tickets in a bus to palghat.he arranged the tickets only becoz there was a lady with us....The bus started by 11.30 .2 o[censored]s got seats inside .Me and my friend sat in the driver cabin along with another person who was also in our situation.....12 hours of journey in the driver cabin....And from palghat ,we need to travel some 4 hours more to reach our place in another bus....

On the way,the bus stopped at some unknown place in tamil nadu and we can see the driver and conductor transferring some goods from a van to the bus.....i dont know whether it is leagal or not....


How can they just cancell the bus with out any intemation.?? Why cant they inform us atleast 2 hours back ? It was not in the site..They said,there was not enough passengers booked for the bus,thats why the bus got cancelled.But the tickets was full on the website.In the website,the status of this particular bus was 'No tickets available ' and there wasnt any clue of cancellation...


I am really upset about karnataka transport and i would like to know what i can do in this matter to raise a complaint.

Sir,

i have been deducted Rs 923 from my SBI Account while online booking the ticket.
Failed Booking details are given below. kindly revert back the deducted amount.

booking- airavatha volvo
date- 26.11.2009
booking reference number OB1612846
deducted amount - Rs 923
amt to be reverted- Rs 923
journey tiicket- bangalore to poona
status-- ticket not booked at all

I am Sai Ranjan ,9th Standard student from sullia D.K , everyday in evening (@4.45pm) i come in KSRTC 'Suvarna Karnataka Sarige' Kasaragod-Dharmastala bus . that bus has 2 doors (automatic) , today i got seat at back seat , when my stop came i stood near door and called conductor to stop the bus , he put whistle , and bus stopped , the driver haven't opened the back door , i said him to open it at that time he said 'i will not open door if there is only one person ' then i requested him to open the door again , both conductor & driver used bad words , then i ran to the front door , then also he haven't stopped, after 2kms when some seniors scolded him he stopped the bus , what a irrresponsible behavior !! i will give complaint to KSRTC tomorrow regarding this

I had booked a ticket from Chennai to Bangalore on Airavat Volvo class through online booking facility. Due to unavailability of printer in my neighborhood, I took the PNR and ticket details with me to the bus stand for taking a ticket printout. But at the reservation counter, I was not provided with any printout and was asked to buy another ticket for booking on the same seat that was originally assigned to me through online booking. Pls advice.

Here are the ticket details.
E-Ticket/Reservation Voucher

PNR Number : J15373560 Date of Journey : 08/11/2009
Service Start Place : CHENNAI Service Start Point : CHN/KMBD B.S.
Passenger Start Point : CHENNAI Time of Departure : 22:30 Hrs.
Platform Number : CHN Class of Service : AIRAVATH VOLVO
Pickup Point : CHN/KMBD B.S. Service End Place : BANGALORE
Service End Point : KEMPEGOWDA BS Passenger End Point : KEMPEGOWDA BS
Trip Code : 2231CHNBNG
No. of Seats : 1 (Adults=1 ; Children=0 )

Seat No/s : 12

Passenger Information
Name Age Adult/Child Gender
Seema Narera 26 Adult Female

ID Card Type : DrLicence ID Card Number :

Total Fare Details
Basic Fare : 543.00 Reservation Fee : 10.00
Insurance Fee : 3.00 Bridge Fee : 0.00
Toll Fee : 0.00 UserFee : 4.00
Entry Fee : 0.00 Other Levies : 0.00
Concessions : 0.00 Discounts : 0.00
Infrastructure Fee: 10.00 Service Fee: 15.00
Total Fare : 585.00

Important
• The seat(s) booked under this ticket is/are not transferable.
• This e-ticket is valid only for the seat number and bus service specified herein.
• This e-ticket has to be carried by the passenger during the journey along with an ID Card(in Original) of the passenger whose name appears above. (Photo copy of ID is not allowed).
• Please keep the ticket safely till the end of the journey.
• Please show the ticket at the time of checking.
• Free Travel is permitted in City Buses within the City limits before 2 Hours of the departure time.
• Corporation reserves the rights to change/cancel the class of service.

Sir,
I have been using the KSRTC bus service for my travel to office from Choultry circle to LNT, i find the timings of the bus is not proper, usually 3-4 buses comes together and some times bus not comming for more than 30 mins even in peak office hours. Same way some of the buses are not reaching LNT gate, they turn in infosys gate which make it inconenient for most of the passangers waiting for bus infront of LNT, considering the distance and time its really difficult for the girls passenger to walk to huge distance in night to take up Bus. Requesting to take appropriate action on it.

Regards,
Ramsanjai M

Bus comes in same times, some times non availability of bus for longer time, taking huge time in issuing of tickets, as well bus not reaching LNT some times in the night making it inconvenient to the passengers.

Hello,

I had done ksrtc online reservation on 23rd October 2009 for journey on

25/10/2009. PNR no H15216568 from Adoni to Bangalore for Karanataka Sarige through

my online sbi internet banking with KSRTC Reference no. 0B1527521.
The time of departure was 23.05 Hrs. and Pick up point mentioned as ADONI BUS

STAND. I was one hour proior in bus stand but there on enquiry they said there is

no bus as such reporting at that time. Still I waited till 23.40 Hrs. and not a

single bus via that route came. I am the single person need to be travelled and i

didnt have other options as i need to be here the next day.

If there is no bus then the KSRTC have no rights to create inconvenience for the

passengers. It is biggest problem for a lady like me who travelling alone at night

hours. I want my money to be refunded as i have not travelled. I also want that

the care need to be taken if the buses are cancelled or diverted from that route,

then the online passengers need to be informed as they KSRTC will be having our

contact information. If they inform prior then we can go for alternatives, not

waiting in some bus stands which are not safer at night hours.
Plz i want the action to be taken as soon as it can be. Hope to get quick

response.



Regards,
Jyotsna

Hello sir,

I had booked the two tickets on 09/10/2009. And I have canceled the ticket on 09/10/2009. The amount is not yet refunded to me. Here below I am provide the info of my tickets, can you please get back me ASAP.

From Hyderabad to Bangalore ticket

USERID of the passenger: tb0034687

PNR No. of the ticket: J15036658

Trip Code: 2130HYDBNG

Date of Journey: 19/10/2009

From Bangalore to Hyderabad ticket

USERID of the passenger: tb0034687

PNR No. of the ticket: J15036657

Trip Code: 2030BNGHYD

Date of Journey: 15/10/2009

Can you please take up this prolems ASAP