Karnataka State Road Transport Corporation [KSRTC] Complaints & Reviews

Hello KSRTC,

PNR - H32643647
Trip Code - 1959BJPBNG
Journey DAte :28/10/12 @ 8PM

I am writing this mail on behalf of all passnegers who have suffered a lot during the journey.

As per above mentioned details, we (few names of passengers mentioned below) had booked for tickets online to travel from Bijapur to Bangalore. Suhas Bus departed @ 8PM from Bijapur exactly with reg. No. KA28 F1871 (Suhas). this bus got broke down 30KMS before Chitradurga at 3AM in the night.
Deputed Driver for this trip - Mr. Ashok Badge Code 12288
Deputed Driver for this trip - Mr. RevanaSidda Badge Code - 7749

No refund so far from KSRTC

DEAR SIR,

I HAVE BOOKED KSRTC AIRVAT BUS TICKET ONLINE FROM BANGALORE TO KUNDAPURA ON[protected]. WITH AMOUNT RS.749/- THROUGH NETBANKING THROUGH YES BANK BUT ONLY THE AMOUNT HAS BEEN DEBITED TICKET AS NOT BEEN BOOKED

MY OB NUMBER TRYED TWO TIMES OF BOOKING ( OB7476359 & OB7476569 ) BUT FAILED ONCE AMOUNT IS GOT CUT

MY LOGIN ID [protected]@YAHOO.COM

SO PLEASE DO THE NEED FULL.

KIND REGARDS,
S.LOGARAJ
[protected]

Tried to book a ticket but failed due to some technical issues. The amount was debited though and I was advised that refund will be done in 7 days. Now it has been more than 14 days but still no refund. Tried to call/email the below but no proper response. Can someone please let me know the escalation process?

[protected]@ksrtc.org (Accounts Section) .
Contact numbers: (Accounts section)
22221321 ext.283 for credit card payments.
22221321 ext.280 for SBI online banking payments.

Sir,

Today[protected], I have been traveling from Kariyavattom to Palayam. Since there was rush on the bus and I got a side seat, I couldn't take a ticket. At PMG I told the conductor that I board from Kariyavattom and I need a ticket to palayam. He started arguing and shouting at me for not taking ticket earlier. Please take necessary action against this misbehavior.
The bus number was KL-15 6644 and it reached palayam at 4.05pm.

Yours faithfully,
Krishnapriya R R

I had booked the tickets online through the website http://www.ksrtc.in/AWATAROnline for travelling to Raichur on 13th September..... but due to the strike on thursday i.e., on 13th and for indefinite period.... I had to cancel my tickets and I had to book car for travelling to the destination.... and they have cut 50% of the charges which is idiotic and etc..... I want my money back... why should I suffer due to the strike they have declared....

Respected sir,

I am one of the Employee in Exar software Research Pvt Ltd, Working in Info park campus Koratty, Thrissur.

I would like to notice this issue in front of you.

Unfair KSRTC Transportation charges

1. We have been charging 30 rupees from Thrissur to Koratty in Limited stop Fast Passenger bus.

2. We have been charging 32 rupees from Thrissur to Koratty in Super fast bus.

1. We have been charging 24 rupees from Thrissur to Koratty in Fast Passenger bus ( Which is the Actual Fare )

We asked our KSRTC conductors regarding the unfair charges and the answer was they don’t have Bus stop in Koratty where in we do have Infopark and Kinfra (kerala Industrial infrastructure Development Corporation) located, so they are taking Thrissur to Angamali charge instead of taking Thrissur to Koratty Charge.

This is really unfair and shameless because we do have more than 1000 employees working in Info park and Kinfra but we don’t have proper bus stop for KSRTC bus because of this we been forced to pay more.

I would request you to take necessary action in this Case and provide a stop in Koratty for all the bus services of KSRTC so that we have to pay only Thrissur to Koratty Charge.

Thanks and regards,
HARIRAM M V,
Senior Software Engineer (Team Lead)
Exar Software Research Pvt Ltd.
[protected] /[protected]
Contact me: Google Talk hariram mv Skype hariram.m.v

Dear sir/ madam,

I've tried booking a ticket from Kannur to Trivandrum Central on 25.08.12 for a journey on the same day at 17.30. Name of traveller was Mr. Ratheesh. Payment was debited from my axis bank account (branch: Marthahalli) 2 times (Rs.431/- each) and ticket booking was failed each time. I've mailed this matter to mdksrtc.[protected]@gmail.com (id shown in website of KSRTC for refund problems) and no reply. Kindly do the needful for the refund of payment.

Thanks & Regards,

Remya
email : [protected]@gmail.com

I for one rated KSRTC Bus service as the best till today morning when i was literally pushed out of the bus and insulted(being called upon bad word in hindi) by the bus driver for simply asking whether he could drop me at the Quilon Railway station which comes in the way to Trivandrum rather than at Quilon bus stand. I have travelled in the same bus many times before before and whoever was the driver then have done the same for me. This is the first time such an incident has happened. The driver could have atleast told properly that it is not possible rather than shouting at me and pushing me out and to round it off swearing at me in front of everyone in that bus and bus stand. I am a regular traveller through KSRTC buses as you can very well check from my transactions through my ID and nothing of this sort i have ever encountered nor ever expected. This kind of behaviour towards a customer is unacceptable and i request you that the least KSRTC could do is employ people without atleast minimum level of culture. Kindly note the below info for trip details:
TripCode: 1700MYSTRI
PNRno: J31343900
Journey Date: 24/08/2012

Jounrney From: Mysore

Journey To: Quilon

Seat No: 25

Dear Sir,

There is no refund amount Still now. Correspondence mail I have pasted down here please do the need full to me.

Subject: Re: Ticket amount refund (Reference : OB6807566)
From: Mohan.S<[protected]@snbindia.com> Thu, 23 Aug '12 5:58p
To: "onlinerefund ksrtc "<[protected]@ksrtc.org>
Show full Headers
Dear Ksrtc Team,

please follow up to concern person, I am fed off of your service. Please forward to concern department and still now I didnt got refund. please do the need full to me.

Regards
Mohan S
Sahni Natarajan And Bahl
Chartered Accountants
Bangalore-560 042
Mobile: 91+ [protected]


From: onlinerefund ksrtc <[protected]@ksrtc.org>
Sent: Sat, 18 Aug 2012 12:56:54
To: [protected]@snbindia.com
Subject: Re: Ticket amount refund (Reference : OB6807566)

Respected Sir/Madam,

We have received your mail and necessary action will be taken to refund the amount. You are requested to check up with the card issue bank/statement of account for the refund amount after 7 business days and also we have introduced automatic refund for failed transaction on ICICI bank gateway, hence no mail be sent for failure on ICICI bank gateway.





Regards...

KSRTC


On Fri, Aug 17, 2012 at 6:01 PM, Mohan.S <[protected]@snbindia.com> wrote:

Namaste KSRTC Team,


This is to bring your notice that whatever the time you have specified to refund the amount. It is still not done,
the seven business days have been completed. Please take the necessary action for my pending quire and try to escalate the issue to higher department. There is no such money is credited to bank account. Please transfer the amount which is mention below to my account as soon as possible. Please do the needful to me.

Regards
Mohan S
Sahni Natarajan And Bahl
Chartered Accountants
Bangalore-560 042
Mobile: 91+ [protected]


From: onlinerefund ksrtc <[protected]@ksrtc.org>
Sent: Fri, 10 Aug 2012 10:46:45
To: [protected]@snbindia.com
Subject: Re: Ticket amount refund (Reference : OB6807566)

Respected Sir/Madam,

We have received your mail and necessary action will be taken to refund the amount. You are requested to check up with the card issue bank/statement of account for the refund amount after 7 business days and also we have introduced automatic refund for failed transaction on ICICI bank gateway, hence no mail be sent for failure on ICICI bank gateway.





Regards...

KSRTC


On Thu, Aug 9, 2012 at 1:16 PM, Mohan.S <[protected]@snbindia.com> wrote:

Hi KSRTC Team,

Reference : OB6807566
Registered Email(Username) :[protected]@snbindia.com
Transaction Date : 9-8-2012.

This is to bring in to your kind notice that the above mentioned reference no. transaction was not succeeded and amount (Rs. 1698) has been debited from my Bank Account.

Requesting you to do the needful to refund my amount as soon as possible.

Regards
Mohan S
Sahni Natarajan And Bahl
Chartered Accountants
Bangalore-560 042
Mobile: 91+ [protected]

Hi Support Team,

Still I didn’t get refund amount of 287/- can you please check and revert ASAP. Else I will be escalating this issue to higher officials. Please take this on high priority.

Sl.No. Trip Details KSRTC OB No. Journey Date Booked On
1 BANGALORE to CHITTOOR OB6800774 11/08/2012 08/08/2012


Thanks & Regards,

Siva Sankar
DL: +[protected]
Mobile-[protected]
Please consider the environment before printing this e-mail or contents

Dear Sir,
I was a passenger vide ticket no J31664933 on 19/08/12 from Bangalore to Kundapura trip code 0830BNGCDP.Our bus met with an accident and the conductor brought us to Mangalore by another bus.From there we were asked to board an ordinary bus going to Badami vide no KA 42 F 879to reach our destination by the authorities.But the conductor of the bus abused us from Mangalore to Udupi and he denied a stop for us at Brahmavar.
Kindly discipline that conductor who abused us for nothing

Respcted sir,
this is prasad, i have tried to book a ticket in KSRTC official website from bangalore to chennai. during the process my money has been debited twice from my account and after that i got a message that the transaction is being cancelled. i've given compliant to KSRTC official website [protected]@ksrtc.they sent a message that my money will be credited back in 7 working days. but i've not yet got my money till now. so, please refund my money as soon as possible. the details of the transaction are as follows:
1st transaction:
OB ref number: OB6518392
2nd transaction:
OB ref number: OB6518328
transaction date: 28/06/2012
transaction ID: prasadvdn

From,

Agnel Anto

To,

ksrtc

sir,

I booked one ticket from Ernakulam to Bangalore (BANGALORE EXPRESS)on 4th of june.But during journey the bus got stucked up with some problem and from selam we all took pivate bus to reach bangolore. counductor and driver promised us that money will be refunded within 2 days still we dont have any clue about that. just refund our money as soon as possible.
ticket details..

From To Dt.Journey tkt No Dt.Bkg Trans Id
ErnakulamBangalore[protected]-[protected]-[protected]




How much time these guys want to finish this simple refund process .for last one month we are waiting for that..... we are not so happy with their initiative...still no response. you people should take strong action aganist this

Dear sir,
I travelled pathanamthitta to inchappara today 23/07/12 at 1:05 pm in KSRTC punalur of RSC 60 ,KL 15 9512 had a bitter experience from the cunductor part as i asked him the balance ticket amount of Re4 and to drop me at inchappara JN at time he told me there is no stop and he told me why you get into this bus , go and tell this to driver for stop and having no change . And made me to drop after 2km between stadium JN and koodal police station and without giving the balance too..
I had the feel that KSRTC is for service.i as an individual cannot accept this kind of pathetic behaviour from the your staff.
I request you to take necessary action for the same.
Regards
Lijo Georgy philip
[protected]

Sir,

I had travelled Trivandrum to Venjaramood by KSRTC Trivandrum-Idukki-Kattappana Super Fast bus on 15/07/2012 at 23:48 Hrs.
The Conductor in this bus was behaving very brutally to all passengers at mid night. I am also a victim for this. I gave Rs. 101 for Rs. 21 ticket fare. I physically saw change in his bag, but he refused to give me the balance amount.
He dropped me at Vembayam Junction at mid night and...

Hi,

I have travelled on 7th July 2012 10:50pm (KSRTC Vaibav) from Tirupati to Bangalore.

The below problems are faced while travelling:
1. Bus started by after 12am only, Actual bus time is 10:50pm.
2. Conductor allowed to sit some druken guys(unreserved) in the bus.
3. We are totally 6 ladies, we sat next to them. So,we asked to the conductor to change the seats. But she didn't respond properly.
4. That conductor didn't intimate the stops to the passengers. So we missed our stop and gotdown in the last stop.

We are not all happy with the service. We felt not to travel in KSRTC anymore.

Atleast from next time onwards, KSRTC has to take care of these things.


Regards,
Shobana K

Hi All,

KSRTC is under profit.!!!!!!!! this is not because they are providing good service , but by rules they follow during issuing passes to students. Its Just like showing to PUBLIC that they are providing passes at less price , but actually not.
Reason :

My brother is studying in Hassan in 2nd PUC . He is residing in one of my uncles house there.(i.e. in Hassan) but we are basically from Chickmagalore , while he went get the passses KSRTC denied for giving it by giving the reason that in the Ration Card his address in Chickmagalur(This has been made mandatory while giving passess).They are ready to give pass from Hassan to Chickmagalur but not within Hassan...!!!!!!!!!!!!!!!!!!1

Dear KSRTC Dept,

Are you expect to get the ration card whereever we go, even though we reside there for 2 years. Please stop these rules which will not be o[censored]seful to public.

Documents produced : College ID Card , Uncles Current bill where he is residing.
Mail me if you need any further unformation(abhilashdabbe.[protected]@gmail.com).

Thanks,
Abhilash

respected authority,
i am a college student , i used to travel daily from ramankary to cherthala(at around 6.45am-7am) in alappuzha district by a fast passenger ( from pathanamthitta to thrissur ) which is the only direct bus which i can get in order to reach my college on time. even though ramankary is a permitted stop for LS/FP/SF they used to go without taking the passengers from the stop. On 18/6/12 as regular i was waiting for the bus and as usual they didn't stopped the bus and i reached alappuzha bus stand by a private vehicle, i thought of going by FP from there , when i reached the stand the same bus was there and i entered inside the bus, when i entered the conductor was starring at me and telling to the person sitting near to him that it was better not to allow me to enter the bus and he saw me standing at ramankary and intentionally not stopped the bus and in between the journey he used to commented me rediculously. it is not fare and is against the mission and quality policy of KSRTC . after receiving this letter i hope you will take necessary action at the earliest.
thanking you

This below is the transcript of my interaction with KSRTC. I don't know when i may get my due refund.

RE: refund ref no: OB6208071‏
To see messages related to this one, group messages by conversation.

[protected]
Reply â–¼
Benith Israel M
To [protected]@ksrtc.org

You did not even bother to read my mail. I've sat and wasted 8 working days for it. Give me my refund tomorrrow. I want it deposited to my account immediately.
Date: Fri, 25 May 2012 12:29:08 +0530
Subject: Re: refund ref no: OB6208071
From: [protected]@ksrtc.org
To: [protected]@hotmail.com

Respected Sir/Madam,

We have received your mail and necessary action will be taken to refund the amount. You are requested to check up with the card issue bank/statement of account for the refund amount after 7 business days and also we have introduced automatic refund for failed transaction on ICICI bank gateway, hence no mail be sent for failure on ICICI bank gateway.





Regards...

KSRTC





On Thu, May 24, 2012 at 3:46 PM, Benith Israel M <[protected]@hotmail.com> wrote:
Hi,

I'm registered with kSRTC online booking with name benithm and email: [protected]@hotmail.com .

I made a booking on 19, may 2012 at around 12 am for a ticket from banglore to madurai and back amounting to Rs 824 /-. the booking failed but my visa debit card has been charged for the same. the transaction reference no is OB6208071.

I had sent a mail immediately after the failed booking but u have not responded yet. Your customer care line is also dead.

Please refund the sum of Rs 824 /- immediately to my account no:[protected] of axis bank, peenya branch, banglore with account holder name BENITH ISRAEL M.

I[censored] fail to do so within 3 working days, I'll have to press for punitive charges.

regards

Benith Israel M

We did a return journey Bangalore - Ooty - Bangalore by KSRTC Volvo Airavat.

This is supposedly a premium bus service but needless to say, we had a terrible journey.

The seats are in bad condition. The head rests cloth is not changed as well. The rugs that are given smell and evidently prove that they have not been washed. This was obvious before we boarded our bus from Ooty to Bangalore - the previous set of passengers had just got off from the bus at Ooty after which we were asked to get in -- and we were expected to use the same blankets!!

Lastly, the driver refused to stop when one lady wanted to go the the toilet badly - and this was when the bus still had 4 hours to reach its destination.

Pathetic. How will we as a country improve and ease travel for our people and more so provide a better impression for foreign tourists???