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I was finally able to contact customer care on phone and they have said that a request has been raised to refund the money. This is expected to take 7 working days.
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Ive still got no refund or response from the customer service. It truly is pathetic that a website like Kyazoonga cannot even send a mail indicating that matter is being looked into.
Every time i contact the customer service by phone they take the same set of details with no reference to the previous telecon and promise to send a mail to their corporate office to raise a request for a refund. And nothing gets done !
These guys thrive with the lack of transparency in the process. No reference number is generated (or atleast given to the customer) for the complaint/enquiry made by customer.
I plan to wait for a few days and take it up in the consumer court.
Every time i contact the customer service by phone they take the same set of details with no reference to the previous telecon and promise to send a mail to their corporate office to raise a request for a refund. And nothing gets done !
These guys thrive with the lack of transparency in the process. No reference number is generated (or atleast given to the customer) for the complaint/enquiry made by customer.
I plan to wait for a few days and take it up in the consumer court.
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+91 22 4262 6000
4th Floor, Corner View, Panchmarg, Off Yari Road, Versova, Andheri (West), Mumbai, Maharashtra, India - 400061
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