[Resolved]  Land line BSNL — Poor response from Velachery Office

poor service from bsnl customer care. our phone dead two we are again and again calling to customer care he is telling we are update your complaint we are update your complaint but not taken any action regarding this. very poor service from bsnl. velachery bsnl exchange.

As a velacherry customer, my telephone 2231578 used to give troubles often and a complaint is pending for the past few days.Earlier if was due to disturbance.Now the problem is serious.Dial tone exists and we can make otgoing calls, but inward calls are not received though ringing is heard while dialing from outside.Now i find that when I dial from 22431578, the telephone number appearing in my received phone is 22432607.This means the staff has connected the phone to some one else register.I have telephone J.T.O. over his cell phone several times in adition to automatic complaints.But no response.

regards,
Dr.Dhilsha Rajapan
Joint Project Director

As a velacherry customer, my telephone 22431578 used to give troubles often and a complaint is pending for the past few days.Earlier if was due to disturbance, now the problem is serious.Dial tone exists and we can make outgoing calls, but inward calls are not received though ringing is heard while dialing from outside.Now i find that when I dial from 22431578, the telephone number appearing in my received phone is 22432607.This means the staff has connected the phone to some one else register.I have telephoned to J.T.O. over his cell phone several times in addition to registering by automatic complaints.But no response.I do not know how long this will continue????????????

regards,
Dr.Dhilsha Rajapan
Joint Project Director

Hi,

my Land line Telephone (number[protected] is not working since one week, no one is picking the call when i tried to contact the local Telephone exchange[protected]
Kindly fix it up at the earliest

Our BSNL landline is dead for past 5 weeks & whenever we complaint this to the customer care, they are not taking appropriate actions. They are only saying that it will be repaired soon but it doesnt seems to work well.
We are residing at Attingal Town in Trivandrum district, Kerala. Our local bsnl number is[protected].
Please take appropriate action & we are expecting a positive reply from you guys...
please help us

BSNL Velachery Office:

Jun Telecom Officer Landline Number: [protected]
Jun Telecom Officer Mobile Number: [protected]

Other Land Line Number: [protected]

Try to contact Jun Telecom Officer... She will pick the call after a continuous long call... Dont leave the hope...

My BSNL Landline phone number is 22591740 and is dead since 10th Sept, 2012. The complaint number is [protected], dated 18th Sept'12.
Repeated request for repair has not resulted any action and the phone is still dead.

The velachery bsnl is the worst amongst any other service in the city. The line men expect us to pay something everytime they attend a fault and are most of the times rude to customers. They dont realise they are in the service sector . No wonder people are switching on to private lines.