Dear Sir,
I made a purchase of a book from the online shopping website - www.lanmarkonthenet.com - on the 2nd of May and the order number for the same is Order No.: LM[protected], during the purchase the shipping time was mentioned as 2-3 days.
After 6 days I received an email from the website that they have certain problem and the book will be delivered on 11th May. When the book did not come on the designated date, I logged on to their website on the 12th and sent a mail asking about the delay.... NO response yet!
Today I called them on the number mentioned on their website[protected] and thrice I was disconnected right after the initial message. I tried later but again the call was picked up and disconnected promptly before I could start. Fifth time I called and again call was picked up and put on MUTE for 3 minutes and then released ( i could hear people talking) and then again my call was disconnected. I tried again for the sixth time and again I was put on MUTE and disconnected.
I am really not at my wits end on how to contact them and understand what is wrong with the shipment ( order status - shows "being Processed"). They do not keep their set promises, they do not reply to emails and their phone contact option is infuriating... They absolutely have no idea what customer is !!!
Please help me resolve this issue.
Regards
Asif Hussain Was this information helpful? | 
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