Lathangi Ford — Assurances Never Full Field

Address:

Bangalore, Karnataka

Hi,

I bought a new Ford Figo 1.4 ZXI on 18th June 2010 with lot of assurances and promises by the sales executive Mr. Gangadhar and Ms. Bhavya. At the time of booking I was assured of 3m Sun Film, Mud Flaps, Floor Mats and Cig Lighter. Out of these i have got 3m sun film which was not to my expectaion because i had requested them for 100% dark sun film which the lady had assured and finally they came up with the reasons of policy and process. In fact when I asked for the refund of money against the sun film they came back of saying that it was given to me "free of cost". I had to made them clear that they approched me for the booking with such offers as compliments and now they speak of money. The Cig lighter was not given but the sales guy was up front enough in reducing the money from my last part payment.
Now the other two accessiories have not been provided to me till date, itz almost 12 days from the date of delivery and I have not found any response to my e-mails and phone calls. The sales executives are not accountable for their promises and assurances, they are only focused on selling and payment collection. Customer Service is very much lagging by them
I am not sure how much should I suffer during the vehicle service time. I am lodging this complaint with lot of distress and un happiness not for the reason that I have not got accessiories but for the reason that there is no response from any of them and myself as a customer after paying 100% payment keep righting mails, lodging complaints etc...
Please pass on this to the concerned and instruct them to clear the pending issues at the earliest.

Regards,
Srinivasan N