[Resolved]  Lenovo Desktop 53122lq — Non delivery of Free Gift Items

I have purchased a Lenevo Desktop computer from Akshar Computers at Noida on 31-Dec-2008 vide invoice no. AC/SI692 Book No.-14 (Reference code number RED[protected]). As per the policy by Lenevo, I have opted for two free gift item for which I am supposed to submit some documents as specified. The said documents have been submitted to M/s Channel Technologies on 20-Jan-09 in person at the Office at Noida. Several follow up have been done and with reference to their email dated 18-Feb-09 they have promised to despatch the free gift with next 2-3 weeks time. Again, upon follow up, they have issed an email confirming to despatch the items with 2 weeks time. Now it s already two weeks have gone and I have not yet received the items not enev their feedback in this regards.

Following are the emails as below:
========================================================


Subhasish Rakshit/EPC/PLL
16/03/09 05:25 PM
To
<[protected]@channel-technologies.com>
cc

Subject
RE: Your Claim Status under Lenovo Double Deal offer





Mr. Rajesh,

As discussed, pl. note my residence address as below;

F-414, PARSVNATH PRESTIGE,
SECTOR - 93A,
EXPRESSWAY,
NOIDA - 201304
Contact Tel. No.[protected]
+91-[protected]

Delivery to be made after 4:00 PM only.

Further to our telecon, it is long time passed off and now request your earliest action so as to reach my offer ASAP.

Regards,

Subhasish Rakshit





lenovo <[protected]@channel-technologies.com>
16/03/09 04:44 PM
Please respond to
<[protected]@channel-technologies.com>

To
<[protected]@punjlloyd.com>
cc

Subject
RE: Your Claim Status under Lenovo Double Deal offer






Dear Sir,

Please provide your residence address…

Thanks & Regards
Rajesh Sharma

-----Original Message-----
From: [protected]@punjlloyd.com [mailto:[protected]@punjlloyd.com]
Sent: Monday, March 16, 2009 8:14 PM
To: lenovo
Subject: RE: Your Claim Status under Lenovo Double Deal offer

Dear Mr. Rajesh,

Its alright. But one thing pl. remember while you despatch thru' courier
where it should deliver it in my residence address after 4 pm on weekdays.
Otherwise courier will be sent back from the security gate. Request to put
a note as delivery instruction as after 4 pm.

Thanks.

Regards,

Subhasish Rakshit






lenovo
<[protected]@channel-t
echnologies.com> To
<[protected]@punjlloyd.com>
16/03/09 02:29 PM cc

Subject
Please respond to RE: Your Claim Status under Lenovo
<[protected]@channel-t Double Deal offer
echnologies.com>









Dear Sir,

We are sorry for the inconvenience that has been caused to you.
We will dispatch your gifts in 2 weeks.

Thanks & Regards
Rajesh Sharma

-----Original Message-----
From: [protected]@punjlloyd.com [mailto:[protected]@punjlloyd.com]
Sent: Monday, March 16, 2009 7:50 PM
To: lenovo
Subject: RE: Your Claim Status under Lenovo Double Deal offer

Reference code number RED[protected]

Regards,

Subhasish Rakshit






lenovo
<[protected]@channel-t
echnologies.com> To
<[protected]@punjlloyd.com>
16/03/09 01:05 PM cc

Subject
Please respond to RE: Your Claim Status under Lenovo
<[protected]@channel-t Double Deal offer
echnologies.com>









Dear Sir,

Please provide me with your redemption code, so that we can trace your
claim status.

Thanks & Regards
Rajesh Sharma

-----Original Message-----
From: [protected]@punjlloyd.com [mailto:[protected]@punjlloyd.com]
Sent: Monday, March 16, 2009 4:38 PM
To: lenovo
Subject: Fw: Your Claim Status under Lenovo Double Deal offer
Importance: High


Dear Sir/Madam,

It is unfortunate that till date I have not received any reply or the
consignment/document from your end. Appreciate your early response in this
regard.

Regards,

Subhasish Rakshit
+91-[protected]



----- Forwarded by Subhasish Rakshit/EPC/PLL on 16/03/09 11:05 AM -----

Subhasish
Rakshit/EPC/PLL
To
19/02/09 09:17 AM <[protected]@channel-technologies.com>
cc

Subject
Re: Your Claim Status under Lenovo
Double Deal offer(Document link:
Subhasish Rakshit)









Dear Sir/Madam,

Thanks for your email confirmation. However, pl. note the timing while
sending your consignment/document as that it should be delivered after
16:00 hrs on working days since no one will be available before that.

Thanks once again.

Regards,

Subhasish Rakshit






lenovo
<[protected]@channel-t
echnologies.com> To
lenovo
18/02/09 05:26 PM <[protected]@channel-technologies.com>
cc

Please respond to Subject
<[protected]@channel-t Your Claim Status under Lenovo
echnologies.com> Double Deal offer










Dear Customer,

We are pleased to inform you that, the claim which you have sent to Channel
Technologies under Lenovo Double Deal scheme has been approved.

We Will Dispatch your gift in 2 to 3 weeks. Sorry for the delay

Regards,
Lenovo Desk,
Channel Technologies
A-74, Sector-2,
Noida-201301





[protected][protected]
Channel Technologies, Noida, India









[protected][protected]
Channel Technologies, Noida, India









[protected][protected]
Channel Technologies, Noida, India







[protected][protected]
Channel Technologies, Noida, India