[Resolved] Lenovo — CASE ID Status of [protected] | |
Dear Sir/Madam, I would yo inform you that i have purchased a Lenovo Notebook on December 2009, due to some booting problem i have lodged a complaint and submitted it on 22nd Feb 10 to RT Outsourcing Ltd Lucknow[protected],4069880) but i did not get it back till date. As i asked to them they replied that part of this machine is not received yet. Could you please check the status for the same and send it back to me as soon as possible. i got fed up to call to your customer care but did not get proper response. your quick response will be appreciated. Thanks Prakash Singh [protected] Case ID :[protected] Machine No : CBQ1135753 Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 2 Comments | |
Comments
I had sent many mails to you but you are not responding me.
You are not providing feedback and not taking action over my complaint.
I have called many times to the lenovo customer care and talk to senior manager also they assure me to call back within 24 hours with feedback and will resolve my complaint soon. But they did not call back even after 6 days.
They told me to send full complaint to [protected]@lenovo.com and I had send 3 times but no response.
I am frustrated of Lenevo.
This is last time I am sending you mail. if you will not take action over my complaint then next notice of consumer court will come to you.
I am sending scan of bill and box of my laptop.
sr no. CB30388524
They provide me 6 service id (the id provided when we drop the laptop on service centre for any complaint) out of 2 are following -
1. [protected]
2. [protected]
This was my complaint-
""Hello,
This is Saurabh Chaudhary.
I brought lenovo G505 for my brother as his birthday gift in the month of June.
The laptop was good but just for 14 days. On 15th day it does not start so after 1 week I had sent that to lenovo service centre (Aligarh, U.P.).
Today, After about 3 months later I still did not get back my laptop from service centre. Every time when I ask for feedback the Service centre's employee ask me to come, they ask me to sit for few minutes and then after 1 or 1.5 and even 2 hours they get back to me and say I will require more 7 to 8 days to be repaired. One day I called them and ask for feedback rudely due to frustration, they told me that they had put my complaint in replacement/return and after 15 days I will get either new laptop or the refund amount but its still same. They are not giving me anything and every time call me to come and waste my time. They even did not give me any receipt of submission for service.
When I ask for that they say you did not require that.
I am frustrated of the service provided by you.
I am giving you time of 1 week if you will not pay attention on my complaint and will not give me refund I will go to fire a complaint against lenovo.
Remember, Satisfied Customer is the Best Advertisement and unsatisfied customer... you better understand.
It's the mark on the reputation of your company.
I will never purchase any product of lenovo and will not advice anyone to do so.
I will post on social networking like Facebook, Twitter, whats app, google+ and everywhere where I can and request everyone I know not to purchase any product of Lenovo.
The bill of laptop is on the name of "Naresh Chaudhary".
Model No - Lenovo G505
Service center - Cosmic Technologies, 1st Floor, Shop no. 24, Muzzammil Complex, Near Zakir Hussain School, Dodhpur, Aligarh, U.P.
[protected], [protected], [protected]
Please update feedback on
email - [protected]@gmail.com
phone no - [protected] ""
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You are not providing feedback and not taking action over my complaint.
I have called many times to the lenovo customer care and talk to senior manager also they assure me to call back within 24 hours with feedback and will resolve my complaint soon. But they did not call back even after 6 days.
They told me to send full complaint to [protected]@lenovo.com and I had send 3 times but no response.
I am frustrated of Lenevo.
This is last time I am sending you mail. if you will not take action over my complaint then next notice of consumer court will come to you.
I am sending scan of bill and box of my laptop.
sr no. CB30388524
They provide me 6 service id (the id provided when we drop the laptop on service centre for any complaint) out of 2 are following -
1. [protected]
2. [protected]
This was my complaint-
""Hello,
This is Saurabh Chaudhary.
I brought lenovo G505 for my brother as his birthday gift in the month of June.
The laptop was good but just for 14 days. On 15th day it does not start so after 1 week I had sent that to lenovo service centre (Aligarh, U.P.).
Today, After about 3 months later I still did not get back my laptop from service centre. Every time when I ask for feedback the Service centre's employee ask me to come, they ask me to sit for few minutes and then after 1 or 1.5 and even 2 hours they get back to me and say I will require more 7 to 8 days to be repaired. One day I called them and ask for feedback rudely due to frustration, they told me that they had put my complaint in replacement/return and after 15 days I will get either new laptop or the refund amount but its still same. They are not giving me anything and every time call me to come and waste my time. They even did not give me any receipt of submission for service.
When I ask for that they say you did not require that.
I am frustrated of the service provided by you.
I am giving you time of 1 week if you will not pay attention on my complaint and will not give me refund I will go to fire a complaint against lenovo.
Remember, Satisfied Customer is the Best Advertisement and unsatisfied customer... you better understand.
It's the mark on the reputation of your company.
I will never purchase any product of lenovo and will not advice anyone to do so.
I will post on social networking like Facebook, Twitter, whats app, google+ and everywhere where I can and request everyone I know not to purchase any product of Lenovo.
The bill of laptop is on the name of "Naresh Chaudhary".
Model No - Lenovo G505
Service center - Cosmic Technologies, 1st Floor, Shop no. 24, Muzzammil Complex, Near Zakir Hussain School, Dodhpur, Aligarh, U.P.
[protected], [protected], [protected]
Please update feedback on
email - [protected]@gmail.com
phone no - [protected] ""
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i am called on before the warranty but not respond properly, he told to me send a mail to lenovo customer care with your laptop serial no and purchased copy details, then i froward mail that mail "[protected]@in.ibm.com" on 12th july2011. i got a reference no also from the company