Lenovo Computer — Rejection of free gift registration request

From,
Johnson P. George

To,
The customer care Manager
Lenovo India

Sub: Complaint regarding rejection of request for DIWALI DOUBLE DEAL OFFER 2008

Ref: Reference cod – RED[protected]

Dear Sir,

I had purchased a Lenovo system (model No.53131BQ) during the last
Dewali offer period from your dealer at PALA, (Kottayam, Kerala). After my
purchase i had registered my options for the gifts (two year warranty & a Canon
colour printer) through the dealer (Fast Pace Systems (P) Ltd, Pala), because i
hadn’t got an Internet connection or an E-Mail ID at that time. You had accepted
the registration and gave a reference code (RED [protected]) for further
communication

But two month later you have informed the dealer that you are
rejected my request for the gifts simply because you haven’t got the original
bar code slip. This was intimated by you on 31-DEC-2008, that is two months
after the registration. Then immediately the dealer contacted your Manager at
ERNAKULAM and as per his direction they send a scanned copy of the bar code to
you by E-Mail & the original bar code slip by post without any delay . All these
correspondences are done by your dealer right from the beginning, on my request.
After all these you haven’t respond positively until now

My grievance is that, if you are a genuine customer caring
company you must inform your customer about his fault and give him some time to
clear it. But unfortunately after you attracted the customers by Offers and when
the purchase is maid, you only think about how to reject the gifts. In my case
your dealer himself made the mistake and you know clearly that i am a genuine
customer who purchased the system during the offer period

After all it is clear that i had maid the purchase on the last
day of the offer period on 31-Oct-2008 (by borrowing some money) only because of
your DEWALI OFFER attraction. So i am once again kindly requesting you to stop
troubling your customers like this, and please make sure that your promises to
them are executing without fail., Hopping that you will consider my grievance and looking
forward for a favorable action and replay

Yours truly,

JOHNSON P. GEORGE