[Resolved]  Lenovo G[protected]q — Wrong information about the product by the dealer

Dear Sir/ Ma'am,

I am Amit Gadbil from Nasik.

I had purchased a laptop from Babal Computers, Pune Road, Nasik. They save that they are the exclusive dealer for Lenovo products in nasik. I had purchased a Lenovo G[protected]Q Model (Invoice no.april/09-10/0217, Ref no. 0217, dated[protected]

My comlpaint is against the dealer and his staff for misguiding/ giving wrong information about the product which I purchased.

Once I visited the showroom on[protected] and got the information on various products. I was then attented by the owner hinself. Then again I visited the showroom on[protected]. This time I was attented by the owner and later one of his staff. They gave me the information of the above mentioned product. I repeatedly asked them about the features in which I also asked them about having an in-bulit Bluetooth in this particular model. And they confirmed me of having Bluetooth and Wi-Fi in the same. Although it was not displayed in the product's features display card (dealer's self made).

However I purchased the product on[protected]. When after using the same I thought there is some problem with Bluetooth and is not working. I went to the dealer on[protected] for getting his feedback. Then to my surprise I came to know that this model doen not have an in-built Bluetooth. The dealer (owner) wasn't saying a word but was just showing me the product features display card. Though he was saying that this model has Bluetooth when I visited for inquiry which he obviously refused at that time.

When once checking with the dealer staff (the other person who attented me on[protected] he agreed that he had attented me and told me about the features of the product, WHICH HE CONFESSED IN FRONT OF THE OWNER THAT HE DID NOT KNEW ABOUT THE FEATURES OF THE PRODUCT. THE OWNER SAID THAT THIS GUY IS JUST THERE FOR SET UP OF COMPUTER SYSYTEM WHICH THEY SELL. THEN MY QUESTION IS THAT WHY HE ATTENDED ME AND GAVE ME THE WRONG INFORMATION? JUST TO SELL AT ANY COST. Not to any once surprise, the attendent also refused that he said that this model has Bluetooth in it.

The dealer first gave me an (unwanted) advice of buying a Bluetooth device and then refused to listen to my complaint. Is it that simple???

I would suggest a company like Lenevo to come down to the market and take a feedback from customers about their dealers and their services.

At the same time I would request you to provide me some solution or atleast some sort of feedback over my complaint.

I am sure this compliant of mine will not get unread.

Regards,

Amit Gadbil
[protected]