[Resolved]  Lenovo Laptop 3000 Y410 — keyboard problem

y410 — keypad

hi i bought a lenovo y410, last year which is still under warranty, but have had no end to problems with it.The system is running very slow, also is showing many dvds balnk which arent blank, but the major issue is the keypad...the letter T of the laptop came off on its own one fine day.i took it to the lenovo service centre at nehru place from where i purchased it, and was told it was a customer induced damage so they wont do anything about it...however its not a customer induced damage..and depsite explaining it to them again and again they remained adamant...I work for Dell india and am regretting the decision of not purchasing the product from them...i really want to bring this to the notice of the lenovo management group, that customer service and after sale support they are offering to their customers isnot upto the mark...and it doesnt always serve to question the customer's word, for though a single consumer maynot matter to you..but business also spreads through word of mouth and they should aim at higher level customer satisfaction ..