[Resolved]  Lenovo Laptop — Lenovo not honoring the promotion offer

This complaint is in regard to the Lenovo's promotion scheme. I bought one Lenovo 3000 N200 Series Laptop S No. L3AP572, P N 44U6714 & PRODUCT ID L3AP572 on 15 Feb 2008, from Creative Computers, Dehradun India. at that time i was told by the dealer that company has a special offer on this product which is a set of Philips Speaker Set but dealer was not aware as to how the customer would get those speakers from lenovo, so he told me to contact lenovo directly, i called lenovo the very next day but unfortunately it was technical help line i inquired abt the promotion with that fellow he was not aware so he gave me another no. which was [protected] 3353 & [protected], i've been chasing this no since then & what i heard all the time was background music while waiting for some one to pick my call my ordeal doesn't end there, I called Lenovo on 15 March 08 i got connect to one of the call centre agent Mr. Anant, i explained him my concern & you won't believe i've been left with one blunt & rude answer that "sorry Mr Arora the offer is close & we can't help you with this " when i insisted to speak with some senior person that fellow has transferred the call to one of his colleague sitting next to him her name is Beena she has introduced herself as anant's supervisor, she was not at all interested in talking to me, she said Look Mr Arora, i can't help you with this and if you want to complaint then please go ahead and do it" and she went ahead and told me that she would not be able to speak with me anymore and she hung up, now, i would like to ask one question, is that really a very big matter that can't be solve at customer care centre?? if promotion date is over it's doesn't mean that i'm not entitled to get the benefits, because I’ve purchase the product during the promotion period and i did make a call to lenovo & i've sent them a copy of my mobile bill mentioning the call date & duration alongwith the laptop bill.

I even called Lenovo's B'lore no. 3 times 18 & 19 march 08 every time a lady receptionist picks up the phone i ask her abt the status of my email she said that she'll call me after confirming but she never call. On 26 march again I sent an email asking for the status & mark a cc to core.nic.in but Lenovo dosn't seem to bother. Infact I’ve sent a copy to core.nic.in but even they didn’t respond.

Now my last hope is consumercomplaint.com may be you could help me out to sort out that matter, I would like you to intervene and take up this issue n let Lenovo know that they have to honor their promise.

Regards,
Vikas Arora

I've been making STD calls during day time sending them emails, wasting my time n resources. I also feel cheated because it was told to me that i would also get one Phillips speaker sets that’s why I prefer Lenovo otherwise i would have bought some other brand, i mean they are all same... i would also request you to please penalize Lenovo and make them pay some fine.