[Resolved] Lenovo Laptop — Damage laptop for replacement | |||
DearSir, Madam.... Greeting's for the day Sir, As i am using my laptop (LENOVO IDEA PAD) from dated 17/06/2011 till date as there is a problem on the Screen getting Horizontal Lines on the screen, and also their is a problem on the Touch Keypad, there are some dots getting and it is increasing day by day. So i am not very much satisfied with the Model in six moth's i started getting the problem though it is in the WARRANTY period. So after 1 years what will happen to my laptop i don't know and what kind of service will you be providing me that also i don't know. As i also visited the service center so the person sitting at center also told me to mark the mail. And from where i have taken the laptop from there also not getting good response for ur distributor side, I request you sir to solve the problem ASAP. I want the laptop to be replace as early as. Detail's of the Laptop is mention below. Authorized Dealer : BYTE sales & services Date of Purchase :[protected] Model Number : G[protected] / [protected]cb07074356 Complain Number : [protected] And i have talked all the higher people of Lenova staff but not a single person has takening the responsibility to solve my case that why i have came to u side, so please help me ..... Regards, Inderpal singh Adhi.. +91 [protected] [protected]@yahoo.com Vadodara Gujarat India Dear sir/madam, Kindly see this matter and solve my problem with 24hrs or i am sending this case to directly in to the media As well as in consumer forum , how lenova company making foolish to the customer ,,, not a single support from your company ........ Last week i am talking with Sumaiya Sultana and jatin panchal, Mr.Jatin Panchal says that i will reply u within 24hrs but still not a single reply from ur organization,I thing there no manner of working in such a good organisation, that why your company people is not replying to my case and not solving my case,,,, Mr mrizulla has committed to me i will send u one form to u and fill this and send to me for changing the Laptop but still i have not getted a single form to your company side, So what i thing for Your organization ...for this commitment .... What u want to do, i want to my laptop should be replacement on the urgent basic...ASAP.. So Check my problem and solve, Regards, Inderpal singh Adhi.. +91 [protected] [protected]@yahoo.com From: Inder Adhi <[protected]@yahoo.com> To: "[protected]@silvertouch.com" <[protected]@silvertouch.com>; "[protected]@in.ibm.com" <[protected]@in.ibm.com> Cc: "[protected]@in.ibm.com" <[protected]@in.ibm.com>; "[protected]@in.ibm.com" <[protected]@in.ibm.com>; "[protected]@in.ibm.com" <[protected]@in.ibm.com>; "[protected]@in.ibm.com" <[protected]@in.ibm.com> Sent: Wednesday, 21 March 2012 1:51 PM Subject: Re: Laptop Problem [protected] Dear Mirzulla I just want now what r u doing for my case still no reply from any side, i thing it is high time to talk with u, ur company think that why we reply for this case... and not a single support from ur side also..... I thing i want to forget this mail to consumer form, as well as in Media how company people making the foolish people.... Regards, Inderpal Singh Adhi From: Inder Adhi <[protected]@yahoo.com> To: "[protected]@silvertouch.com" <[protected]@silvertouch.com>; "[protected]@in.ibm.com" <[protected]@in.ibm.com> Cc: "[protected]@in.ibm.com" <[protected]@in.ibm.com>; "[protected]@in.ibm.com" <[protected]@in.ibm.com>; "[protected]@in.ibm.com" <[protected]@in.ibm.com>; "[protected]@in.ibm.com" <[protected]@in.ibm.com> Sent: Tuesday, 13 March 2012 10:22 AM Subject: Re: Laptop Problem [protected] Hi, What r u doing for my case ????????????????????????,,,,,,No reply was coming Regards, Inderpal Singh Adhi From: Inder Adhi <[protected]@yahoo.com> To: "[protected]@silvertouch.com" <[protected]@silvertouch.com>; "[protected]@in.ibm.com" <[protected]@in.ibm.com> Cc: "[protected]@in.ibm.com" <[protected]@in.ibm.com>; "[protected]@in.ibm.com" <[protected]@in.ibm.com>; "[protected]@in.ibm.com" <[protected]@in.ibm.com>; "[protected]@in.ibm.com" <[protected]@in.ibm.com> Sent: Friday, 9 March 2012 10:56 AM Subject: Re: Laptop Problem [protected] Dear sir, As per ur mail reply i have already went to your services center, there is only saying we don't have any authorization of replacement of laptop, we r give u only services,if u want to replace Ur laptop just mail to which i will give u mail id,and I don't want to repair my laptop i want to replace this laptop ant any cost.....and see all pics also which i have attached with this file, this is last and finally sending u mail, and see this matter properly and give me refund or give me replacement of this laptop....ASAP.. Regards, Inderpal Singh Adhi. From: Lenovo Care Baroda <[protected]@silvertouch.com> To: [protected]@yahoo.com Cc: 'Jatinkumar M Panchal1' <[protected]@in.ibm.com>; [protected]@in.ibm.com; 'Consumerupdate West' <[protected]@in.ibm.com> Sent: Wednesday, 7 March 2012 10:39 AM Subject: RE: Laptop Problem [protected] Dear Customer, Please visit our service center to proper dignouse and part replacement. As per our last 2 or 3 times telephonic discussion and we are trying to convince to you visit our service center for proper dignouse and part replacement. Thanks & Regards Nimesh Adhyaru, Silvertouch InfoTech Pvt. Ltd. A-130, Rajlaxmi Complex, Old Padra Road, Baroda-390007 Ph.[protected] -----Original Message----- From: Sumaiya Sultana [mailto:[protected]@in.ibm.com] On Behalf Of Consumerupdate West Sent: Tuesday, March 06, 2012 3:28 PM To: [protected]@silvertouch.com; [protected]@silvertouch.com Cc: Jatinkumar M Panchal1 Subject: Fw: Laptop Problem [protected] FYI.............. Thanks &Regards Sumaiya Admin co-ordinator IBM India Private Limited, Block C, Embassy Golf Links Business Park, Off. Koramangala intermediate ring road, Bangalore - 560071, INDIA. (: Toll Free #[protected] ----- Forwarded by Sumaiya Sultana/India/Contr/IBM on 03/06/2012 03:27 PM ----- Lenovo Consumer/India/Co ntr/IBM To Sent by: Dipankar Consumerupdate Samal 1 West/India/Contr/[protected]@IBMIN cc 03/06/2012 03:25 Subject PM Fw: Laptop Problem [protected] Hi Team, FYI, Case: [protected] Thanks and Regards, Harshith Rai K Lenovo Consumer Tech support (Toll free #[protected] |[protected]@in.ibm.com) ----- Forwarded by Dipankar Samal 1/India/Contr/IBM on 06/03/2012 15:24 ----- From: Mir Zahed Ulla/India/Contr/IBM To: Lenovo Consumer/India/Contr/[protected]@IBMIN Cc: <[protected]@yahoo.com> Date: 06/03/2012 13:45 Subject: Fw: Laptop Problem Hi Team Please Reply to the customer on High parity... Thanks & Regards Mir Zahed Ulla SME (SMC) IBM India Private Limited, Block C, 1st Floor, Embassy Golf Links Business Park, Koramangala Intermediate ring road, Bangalore - 560071, INDIA, * : [protected]@in.ibm.com Ext:[protected] ----- Forwarded by Mir Zahed Ulla/India/Contr/IBM on 03/06/2012 01:45 PM ----- From: Inder Adhi <[protected]@yahoo.com> To: Mir Zahed Ulla/India/Contr/[protected]@IBMIN Cc: Lenovo Consumer/India/Contr/[protected]@IBMIN Date: 03/05/2012 04:47 PM Subject: Re: Laptop Problem Dear sir, As per i have talk with your customer care and he said send me the mail , but not giving proper answer and proper response, and ur customer care has given mail id and he has said that sent your all the problem to this mail, and i have send u , and now u r telling to talk with customer care, i don't understand what r u doing for my case just roaming me one place to another , just i thing i want to directly go the media and consumer form for this think , how your people of Customer Care and your company Staff making foolish to the people and not a single support from u side .............. Regards, Inderpal Singh Adhi From: Lenovo Consumer <[protected]@in.ibm.com> To: Inder Adhi <[protected]@yahoo.com> Cc: Mir Zahed Ulla <[protected]@in.ibm.com> Sent: Monday, 5 March 2012 1:55 PM Subject: Re: Laptop Problem Dear Customer, As per the trail mail, for replacement of the machine, kindly contact the below details. Lencare address 1.Email Support: [protected]@Lencare.co.in 2.Phone Support:[protected]Toll Free) Thanks and Regards, Harshith Rai K Lenovo Consumer Tech support (Toll free #[protected] |[protected]@in.ibm.com) From: Inder Adhi <[protected]@yahoo.com> To: Lenovo Consumer/India/Contr/[protected]@IBMIN Cc: Mir Zahed Ulla/India/Contr/[protected]@IBMIN Date: 05/03/2012 13:40 Subject: Laptop Problem Greeting's for the day Sir, As i am using my laptop (LENOVO IDEA PAD) from dated 17/06/2011 till date as there is a problem on the Screen getting Horizontal Lines on the screen, and also their is a problem on the Touch Keypad, there are some dots getting and it is increasing day by day. So i am not very much satisfied with the Model in six moth's i started getting the problem though it is in the WARRANTY period. So after 1 years what will happen to my laptop i don't know and what kind of service will you be providing me that also i don't know. As i also visited the service center so the person sitting at center also told me to mark the mail. And from where i have taken the laptop from there also not getting good response for ur distributor side, I request you sir to solve the problem ASAP. I want the laptop to be replace as early as. Detail's of the Laptop is mention below. Authorized Dealer : BYTE sales & services Date of Purchase :[protected] Model Number : G[protected] / [protected]cb07074356 Complain Number : [protected] As i had also attached the scan copy of my invoice and also the letter which i got from service centre. I will be waiting for the positive & prompt reply. Thanks & Regards, InderPal Singh Adhi +[protected] [protected]@yahoo.com (See attached file: inderpal1.png)(See attached file: inderpal2.png)(See attached file: IMG20120301_001.jpg)(See attached file: IMG20120301_002.jpg) (See attached file: IMG20120301_003.jpg)(See attached file: IMG20120301_005.jpg)(See attached file: IMG20120301_004.jpg) DearSir, Madam.... Greeting's for the day Sir, As i am using my laptop (LENOVO IDEA PAD) from dated 17/06/2011 till date as there is a problem on the Screen getting Horizontal Lines on the screen, and also their is a problem on the Touch Keypad, there are some dots getting and it is increasing day by day. So i am not very much satisfied with the Model in six moth's i started getting the problem though it is in the WARRANTY period. So after 1 years what will happen to my laptop i don't know and what kind of service will you be providing me that also i don't know. As i also visited the service center so the person sitting at center also told me to mark the mail. And from where i have taken the laptop from there also not getting good response for ur distributor side, I request you sir to solve the problem ASAP. I want the laptop to be replace as early as. Detail's of the Laptop is mention below. Authorized Dealer : BYTE sales & services Date of Purchase :[protected] Model Number : G[protected] / [protected]cb07074356 Complain Number : [protected] And i have talked all the higher people of Lenova staff but not a single person has takening the responsibility to solve my case that why i have came to u side, so please help me ..... Regards, Inderpal singh Adhi.. +91 [protected] [protected]@yahoo.com Vadodara Gujarat India Dear sir/madam, Kindly see this matter and solve my problem with 24hrs or i am sending this case to directly in to the media As well as in consumer forum , how lenova company making foolish to the customer ,,, not a single support from your company ........ Last week i am talking with Sumaiya Sultana and jatin panchal, Mr.Jatin Panchal says that i will reply u within 24hrs but still not a single reply from ur organization,I thing there no manner of working in such a good organisation, that why your company people is not replying to my case and not solving my case,,,, Mr mrizulla has committed to me i will send u one form to u and fill this and send to me for changing the Laptop but still i have not getted a single form to your company side, So what i thing for Your organization ...for this commitment .... What u want to do, i want to my laptop should be replacement on the urgent basic...ASAP.. So Check my problem and solve, Regards, Inderpal singh Adhi.. +91 [protected] [protected]@yahoo.com From: Inder Adhi <[protected]@yahoo.com> To: "[protected]@silvertouch.com" <[protected]@silvertouch.com>; "[protected]@in.ibm.com" <[protected]@in.ibm.com> Cc: "[protected]@in.ibm.com" <[protected]@in.ibm.com>; "[protected]@in.ibm.com" <[protected]@in.ibm.com>; "[protected]@in.ibm.com" <[protected]@in.ibm.com>; "[protected]@in.ibm.com" <[protected]@in.ibm.com> Sent: Wednesday, 21 March 2012 1:51 PM Subject: Re: Laptop Problem [protected] Dear Mirzulla I just want now what r u doing for my case still no reply from any side, i thing it is high time to talk with u, ur company think that why we reply for this case... and not a single support from ur side also..... I thing i want to forget this mail to consumer form, as well as in Media how company people making the foolish people.... Regards, Inderpal Singh Adhi From: Inder Adhi <[protected]@yahoo.com> To: "[protected]@silvertouch.com" <[protected]@silvertouch.com>; "[protected]@in.ibm.com" <[protected]@in.ibm.com> Cc: "[protected]@in.ibm.com" <[protected]@in.ibm.com>; "[protected]@in.ibm.com" <[protected]@in.ibm.com>; "[protected]@in.ibm.com" <[protected]@in.ibm.com>; "[protected]@in.ibm.com" <[protected]@in.ibm.com> Sent: Tuesday, 13 March 2012 10:22 AM Subject: Re: Laptop Problem [protected] Hi, What r u doing for my case ????????????????????????,,,,,,No reply was coming Regards, Inderpal Singh Adhi From: Inder Adhi <[protected]@yahoo.com> To: "[protected]@silvertouch.com" <[protected]@silvertouch.com>; "[protected]@in.ibm.com" <[protected]@in.ibm.com> Cc: "[protected]@in.ibm.com" <[protected]@in.ibm.com>; "[protected]@in.ibm.com" <[protected]@in.ibm.com>; "[protected]@in.ibm.com" <[protected]@in.ibm.com>; "[protected]@in.ibm.com" <[protected]@in.ibm.com> Sent: Friday, 9 March 2012 10:56 AM Subject: Re: Laptop Problem [protected] Dear sir, As per ur mail reply i have already went to your services center, there is only saying we don't have any authorization of replacement of laptop, we r give u only services,if u want to replace Ur laptop just mail to which i will give u mail id,and I don't want to repair my laptop i want to replace this laptop ant any cost.....and see all pics also which i have attached with this file, this is last and finally sending u mail, and see this matter properly and give me refund or give me replacement of this laptop....ASAP.. Regards, Inderpal Singh Adhi. From: Lenovo Care Baroda <[protected]@silvertouch.com> To: [protected]@yahoo.com Cc: 'Jatinkumar M Panchal1' <[protected]@in.ibm.com>; [protected]@in.ibm.com; 'Consumerupdate West' <[protected]@in.ibm.com> Sent: Wednesday, 7 March 2012 10:39 AM Subject: RE: Laptop Problem [protected] Dear Customer, Please visit our service center to proper dignouse and part replacement. As per our last 2 or 3 times telephonic discussion and we are trying to convince to you visit our service center for proper dignouse and part replacement. Thanks & Regards Nimesh Adhyaru, Silvertouch InfoTech Pvt. Ltd. A-130, Rajlaxmi Complex, Old Padra Road, Baroda-390007 Ph.[protected] -----Original Message----- From: Sumaiya Sultana [mailto:[protected]@in.ibm.com] On Behalf Of Consumerupdate West Sent: Tuesday, March 06, 2012 3:28 PM To: [protected]@silvertouch.com; [protected]@silvertouch.com Cc: Jatinkumar M Panchal1 Subject: Fw: Laptop Problem [protected] FYI.............. Thanks &Regards Sumaiya Admin co-ordinator IBM India Private Limited, Block C, Embassy Golf Links Business Park, Off. Koramangala intermediate ring road, Bangalore - 560071, INDIA. (: Toll Free #[protected] ----- Forwarded by Sumaiya Sultana/India/Contr/IBM on 03/06/2012 03:27 PM ----- Lenovo Consumer/India/Co ntr/IBM To Sent by: Dipankar Consumerupdate Samal 1 West/India/Contr/[protected]@IBMIN cc 03/06/2012 03:25 Subject PM Fw: Laptop Problem [protected] Hi Team, FYI, Case: [protected] Thanks and Regards, Harshith Rai K Lenovo Consumer Tech support (Toll free #[protected] |[protected]@in.ibm.com) ----- Forwarded by Dipankar Samal 1/India/Contr/IBM on 06/03/2012 15:24 ----- From: Mir Zahed Ulla/India/Contr/IBM To: Lenovo Consumer/India/Contr/[protected]@IBMIN Cc: <[protected]@yahoo.com> Date: 06/03/2012 13:45 Subject: Fw: Laptop Problem Hi Team Please Reply to the customer on High parity... Thanks & Regards Mir Zahed Ulla SME (SMC) IBM India Private Limited, Block C, 1st Floor, Embassy Golf Links Business Park, Koramangala Intermediate ring road, Bangalore - 560071, INDIA, * : [protected]@in.ibm.com Ext:[protected] ----- Forwarded by Mir Zahed Ulla/India/Contr/IBM on 03/06/2012 01:45 PM ----- From: Inder Adhi <[protected]@yahoo.com> To: Mir Zahed Ulla/India/Contr/[protected]@IBMIN Cc: Lenovo Consumer/India/Contr/[protected]@IBMIN Date: 03/05/2012 04:47 PM Subject: Re: Laptop Problem Dear sir, As per i have talk with your customer care and he said send me the mail , but not giving proper answer and proper response, and ur customer care has given mail id and he has said that sent your all the problem to this mail, and i have send u , and now u r telling to talk with customer care, i don't understand what r u doing for my case just roaming me one place to another , just i thing i want to directly go the media and consumer form for this think , how your people of Customer Care and your company Staff making foolish to the people and not a single support from u side .............. Regards, Inderpal Singh Adhi From: Lenovo Consumer <[protected]@in.ibm.com> To: Inder Adhi <[protected]@yahoo.com> Cc: Mir Zahed Ulla <[protected]@in.ibm.com> Sent: Monday, 5 March 2012 1:55 PM Subject: Re: Laptop Problem Dear Customer, As per the trail mail, for replacement of the machine, kindly contact the below details. Lencare address 1.Email Support: [protected]@Lencare.co.in 2.Phone Support:[protected]Toll Free) Thanks and Regards, Harshith Rai K Lenovo Consumer Tech support (Toll free #[protected] |[protected]@in.ibm.com) From: Inder Adhi <[protected]@yahoo.com> To: Lenovo Consumer/India/Contr/[protected]@IBMIN Cc: Mir Zahed Ulla/India/Contr/[protected]@IBMIN Date: 05/03/2012 13:40 Subject: Laptop Problem Greeting's for the day Sir, As i am using my laptop (LENOVO IDEA PAD) from dated 17/06/2011 till date as there is a problem on the Screen getting Horizontal Lines on the screen, and also their is a problem on the Touch Keypad, there are some dots getting and it is increasing day by day. So i am not very much satisfied with the Model in six moth's i started getting the problem though it is in the WARRANTY period. So after 1 years what will happen to my laptop i don't know and what kind of service will you be providing me that also i don't know. As i also visited the service center so the person sitting at center also told me to mark the mail. And from where i have taken the laptop from there also not getting good response for ur distributor side, I request you sir to solve the problem ASAP. I want the laptop to be replace as early as. Detail's of the Laptop is mention below. Authorized Dealer : BYTE sales & services Date of Purchase :[protected] Model Number : G[protected] / [protected]cb07074356 Complain Number : [protected] As i had also attached the scan copy of my invoice and also the letter which i got from service centre. I will be waiting for the positive & prompt reply. Thanks & Regards, InderPal Singh Adhi +[protected] [protected]@yahoo.com (See attached file: inderpal1.png)(See attached file: inderpal2.png)(See attached file: IMG20120301_001.jpg)(See attached file: IMG20120301_002.jpg) (See attached file: IMG20120301_003.jpg)(See attached file: IMG20120301_005.jpg)(See attached file: IMG20120301_004.jpg) Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
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Lenovo Laptop — want to change my laptop display screen
Hello,This is Praveen Babu from Andhra Pradesh. I purchased Y410 series laptop on 15th Feb 2008 from one of your dealer. From the day one a small dot(.) on the screen which is very irritating to me and feeling headache, i made a complaint on this issue for so many times but i got a negative answer from them.i don't understand that why they are not serious for their manufacturing defects.So you please resolve this issue immediately.
Thanks & Regards,
Praveen Babu.