[Resolved]  Lenovo Y410 Laptop — DVD-CD ROM Problem

Sir,
I bought a Lenovo Laptop Y410 last on 12.02.2008. I am under warranty period. But my CD/DVD device can't read and write any CD/DVD. So What can I do now ?
Sl no:-MA-9007B
Model no:-7757-82 Q

Sir,

I bought a Lenovo Laptop Y510 last on sep 2008. I am under warranty period. But my CD/DVD device can't read and write any CD/DVD. So What can I do now ?please give me responce at this number
or email id .i shall be very thankfull to you.

[protected]@yahoo.co.in
[protected]

I am also broughat a lenovo y 410 series laptop model no 775788q but i have more problem...i have brought my laptop in 21th july 2008...during warrenty period i have change my dvd writeer more then 3 times..now my dvd writter does not work properly...

Mr. Koenen,



Your people have spoken to me many times and know my story well by now. My story is not new. I have continuously worked with your tech support and followed their lead as we discovered the problems this computer from the very beginning. I have spent time speaking with your depot and customer service and complaint dept.



I find your letter cold and uncaring. You are obviously unwilling to back up the quality and performance of your product. You did not even present the reason you found to deny my having a quality computer in perfect working condition…you simply wish to deny through lack of “justification. What does that mean? Is it not enough that this machine has been going back and forth from your repair depots and never getting it right?



I have been reviewing the customer service hardships on many internet sites. Lenovo has a troubled history in providing quality service from what I have now seen and experienced.



If you “cannot justify a refund or replacement” then I wish to speak with someone who understands this dire situation and can justify the replacement or refund. This on-going difficulty is definitely due to faulty hardware and wireless as well as the mistaken return the 2nd go-round with your depot of the incredibly incorrect installation of Vista and returned as “perfect” which it was not. Again for the 3rd time the machine has gone to IBM repair and again for the 3rd time…faulty.



This handling of my case/ cases is absolutely offensive and unnecessary by your company at this point. I expect a more thorough review of this case/ cases and the professional respect due any consumer spending money with IBM in good faith.



I wish your well established company would stand by the excellence of their product and send me exactly what I ordered with no further delay and no further insults to my understanding of consumer rights. I have never received what I ordered. I have never received the machine with the quality I believe your company is capable of sending.



I look forward to speaking with someone willing to make this situation whole and complete. No longer am I accepting poor service and repeated mistakes on Lenovo’s part when I suffer with inadequate machines in the long term.



I am available at your earliest date provided…Tuesday 9:00am MST.



Electra Jung and Larry Strubhar

[protected]

[protected]




[protected][protected][protected][protected]

From: Pete Koenen [mailto:[protected]@lenovo.com]
Sent: Friday, February 19, 2010 11:22 AM
To: [protected]@q.com
Subject: AD3959 Issue with Lenovo Laptop




Ms. Jung,

Your issue with the laptop has been forwarded to me for assistance. In reviewing the service history, I cannot justify a refund or replacement. I will, however, offer to have someone call you from our engineering group here at Lenovo headquarters to discuss the problem you are having and determine the best resolution. To set up the call, please provide a 2 hour time window during normal business hours on Tuesday or Wednesday of next week. I will, then, set up the call. Thanks.



Pete Koenen
Customer Complaint Advocate
Lenovo US
1009 Think Place
B/2 2D12
Morrisville, NC 27560

[protected]@lenovo.com
[protected]
[protected]


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I bought a Lenovo Laptop Y410 on 25th Oct 2008. I was under warranty period at that time CD/DVD drive was replaced.But after 2 month it again can't working.Now what should i do? Is there any solution now without replacement? if Yes to whom should i contact?

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