[Resolved]  Letsbuy.com — Fraudulent activities and poor after sales

Address:

West Bengal

I had purchased an mp3 player from Letsbuy.com on the 9th of December. I got the product within the promised time of 3-4 working days.

The product turned out to be defective as it only performed the function of a flash drive(file transfer to and from the device, no mp3 playback). The device would apparently charge but was completely incapable of playing back mp3 files.

The product was a Disney Mickey Mp3 Player, Lime (Manufactured by Iriver).
I immediately contacted their Customer Care and they refused to do anything without a DOA certificate issued to me by the company. I told them that there weren't any Iriver Service Centres anywhere in Kolkata to which they agreed to replace the product by the 13th, which they did.

The product reached them by the 14th and all follow up (absolutely all of it, no exclusions) was initiated and continued by me. The replacement product reached me on the 4th of January. This replacement product was also faulty and surprisingly, had the exact same problems. The 2 faulty products even shared the same date of manufacture/import - (Feb, 2009).

Now, I have been mailing them almost every day, for the past 5 days without so much as an acknowledgement from their end and am therefore forced to reach out to this forum hoping for some assistance and support in the matter. They sent me one mail; again asking for a DOA certificate, so here I am.

Any suggestions?

Thanks,
Akshay Dongre.