LG 1.5 Ton Window AC — ZERO Service

Address:

Gautam Buddha Nagar, Uttar Pradesh

I've an LG 1.5 ton window Air Conditioner. The aforementioned A/c is under AMC.

I gave a complaint on the 29th of March 2012 for regular servicing. When the technician arrived after 2 days he found out that the gas had leaked. He promised to get it picked up and repaired the next day.

Today is the 10th of April and I've been calling up the call center everyday as well as the supervisor ([protected])at Noida. The response that I receive is that, they will resolve the complaint by the EOD or in next 2 hrs. But nothing happens. I repeat the same cycle everyday,growing more and more frustrated. Every one refuses to pass the call to his supervisor. I've spoken to three gentlemen by the name of Jai, Shiv and Aditya tiwari in the escalation team at the call centre. Jai and Shiv promised to call the service center and let me know what the status would be by EOD. Of course the call never came and they were conveniently unavailable the next day. I've spoken to a lady name Pooja ([protected]) at the call center who promised to get something done and promptly forgot about it. She refuses to pickup her phone.

Today finally spoke to Aditya Tiwari at the call center who got in touch with the ASM Sameer Dewan(([protected]) who in turn promised to get the AC picked up today, repaired and delivered by 12the March. Don't have too much hope of this happening.

It reminds me of being back in the 80's when service was an unheard of thing in India.

In fact, the aforementionsed supervisor once reverted saying that the transport had been dispatched to pick up the AC. This turned out to be a blatant lie, as I kept waiting and no one turned up.

Compare this with there response till last year when they used to action any complaint with in 24 hrs.
The only reason to go for an LG and Samsung product was the service that one could expect from these giants. Never again will I buy or recommend an LG product.