[Resolved] LG Computer Model L7047 — product

shashi shah

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

Dear Sir, I brought the computer of lg full set from the Dealer ( Pawan Hans ) dealer gave me old stock of lg which was informed to me from your service enginneer during third visit of my complaint of Hard disk, every week i have been facing a problem in my hard disk , the Technician comes and do the repairing job and for formating soft ware i have to spend 650rs from my pocket, it is been almost 35times i have done soft ware formating because of your product, i have also paid somuch money to your technician for doing formating because it doesnt come under warranty, lg give only warranty for Hard ware, thrice they changed the mother board, I have also complaint to your manager who had come last time with technician, he also admitted that people are making money on lg name.I had very good impression of lg, but after this i hate to buy lg product, I have A/C to Fridger washing machine of lg , please do something about it , you are spoiling your name with this type of service and product

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Bharti kamble

from Mumbai, Maharashtra

LG — LG Computers

Hi,
I have purchased a LG computer 14/2/10 I have the bill for same & it has a warranty for 1 year but now working since Nov 2010 i am booking the complaints on LG customer care. as per LG says they attends complaints within 24 hrs. till yet I wont found it. on 6/12/10 LG Tech.Engineer visited @ my place for same problem but he said 1st LG stopped production of Computers but even though they are providing services to existing under warranty products. after checking my PC he said its manufactured in mid of 2008 but i have purchased it in 14 Feb 2010 so he have to take a grant from his head office first & he again replied me that my purchase date is 4/12/09 as per their record which is not true ( replied it is having a Motherboard Problem & for knowledge earlier also they were changed this Motherboard approx 4-5 months earlier again same) now after grant he has to be inform me but he didn't i personally called & asked him then he said its granted but as per his reply part is not available due to that it is in pending as he gets the part he will replace it but its more than one & half month my computer is not working its completely off.& called many no. which provided by LG C.Care everyone suggested me various nos.like 39010909,LG Service provider unites services[protected] / [protected],[protected], LG Office Andheri (E[protected] till 87, & I tried all but no one is giving me any proper service or proper answer it too irritating now.
I have some of the complaint Ref No. which is as below
3/12/10 - [protected]
6/12/10 - [protected]
21/12/10 - [protected]

I want to launch a legal complaint against LG now for not giving proper services.