LG Cookie Pep — Worst customer care and cheating performance | |
I purchased a LG Cookie pep on 17th march on my Birthday. The issue started from the beginning. poor quality touch screen. It was very inconvenient to use and i was not able to access internet faster as promised!! I contacted service provider and they told me that they don't have any information about LG mobile for internet settings!! then went to install the LG PC Suite software for the mobile to transfer songs to the phone. When I tried to install the software from the CD, my PC crashed!! PC had no problem so far with any other softwares even I have installed Nokia PC suite without any issues. Then I called LG Hotline number[protected] and after a long wait of 22minutes i finally got in contact with a Representative. as soon as I started speaking she asked all my details (like phone # address, pin etc etc!!) they transferred the call, then again wait for 5 minutes to get to the mobile department. After so much hard work to get in touch with them they disconnected the call, this has happened more than 4 times. when I got in touch with them on the 5th time I stated my problem (PC crashed due to software) and asked him whether the software is compatible with Windows Vista or not or is there any other things to follow.. then he replied : I'm sorry that we don't have any updates on the software compatibility and your phone requires service. I was SHOCKED!! I bought it YESTERDAY and service TODAY!!! I confirmed again that the issue is with the software. then he replied the same and gave me a number for service : [protected] as soon as i called. there was some person who attended the call and transferred me to another person. And the other person who was very weak in English told me that the concern person is on leave and call after 1 week!!! then i again contacted LG hotline[protected]. I was verryyy frsutrated and asked for a refund and don't want any more BUSINESS with LG. then he gave me another number of someone in Bangalore named RAM KUMAR at [protected] and stated to call him after 11am. Then I called him and as soon as I called him he asked to briefly explain the issue. I explained about the software caused my PC crash. But when I spoke about refund he told me : "I'm sorry my battery is low it seems we are being disconnected" then disconnected. when I tried to call again it was switched OFF. even after many hours it was switched OFF. So ..... FROM ALL THIS I CAME TO KNOW THAT LG HAS MADE ME BAKRA FOR 7600 RUPEES WORTH MOBILE!!! I remember when I bought a cheaper Nokia phone (1500Rs) Nokia customer care were very polite and helpful.. Was this information helpful? | |
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Comments
Is it so??? my god!!! after much pleas, i finally had an LG cookie pep yesterday..actually, i also had some problems with accessing the internet from the phone..
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hii evreyone here...
i m one o[censored] who has been undergoing this trauma since may 2010.i bought this set in may and right from the first call i recieved, the listeners on the other side are saying that my voice is heard too low on the other side.firstly i ignored this but eventually everybody started complaining.i called the lg customer care and they gave me the address of the nearby service centre.i said that how can a new mobile require service but she said that i may require in certain cases.then i went there and got the mike replaced.but the problem diidnt get right. i again went at the service station and they again replaced the mike.imagine, , , , , replaced the same component twice!!!then again i went to the service station with the same problem, , , now they said that they will replace the motheerboard and software.i wonder whether they replaced anything or not!!!even aftr this the problem was not solved.then at the end they said that u get ur set repalced.after 2 days i callled them to ask should i come for replacement they changed their statement that the mohali head of lg services has declined to replace the set.i got so annoyed and called the mohali head maself.he just denied of have said anything and agreed to replace it.now i have got it replaced bout 2 days back..but i dnt think that the voice is as clear as in other mobiles.i wonder what to do now!!!
i m one o[censored] who has been undergoing this trauma since may 2010.i bought this set in may and right from the first call i recieved, the listeners on the other side are saying that my voice is heard too low on the other side.firstly i ignored this but eventually everybody started complaining.i called the lg customer care and they gave me the address of the nearby service centre.i said that how can a new mobile require service but she said that i may require in certain cases.then i went there and got the mike replaced.but the problem diidnt get right. i again went at the service station and they again replaced the mike.imagine, , , , , replaced the same component twice!!!then again i went to the service station with the same problem, , , now they said that they will replace the motheerboard and software.i wonder whether they replaced anything or not!!!even aftr this the problem was not solved.then at the end they said that u get ur set repalced.after 2 days i callled them to ask should i come for replacement they changed their statement that the mohali head of lg services has declined to replace the set.i got so annoyed and called the mohali head maself.he just denied of have said anything and agreed to replace it.now i have got it replaced bout 2 days back..but i dnt think that the voice is as clear as in other mobiles.i wonder what to do now!!!
Dear Sir,
I have purchased a LG mobile cookie KP500 IMEI- [protected], battery no.- SBPL0097701 charger no. RA[protected] on 14/07/2010. Within one month my phone started giving problem. Battery of the phone was not getting full charged. I have given my phone three times to LG service centre, MP nagar, Bhopal. They told me that they changed the motherboard of my phone, but then also problem is same. Today on28/10/10 again I have given my phone to the same service centre. Also I want to say that sir, they mishandled my phone in such a manner that the body of my phone got a lot of scratches. When I complained the madam sitting on the reception behaved very badly. She told that I can't accept that these scratches are done by us. But this is the fact sir. I want to say that sir, LG care staffs have this responsibility that whenever they complete a mobile phone at the time of delivery they must check it once. But, my phone gone there three times. Not a single repairing was done. I am hoghly harrased and need your co-operation sir. Please co-operate me and have a kind look and deatail investigation.
For this magnum bonum, I shall be highly obliged to you.
A.S.MISHRA, BHOPAL, contact-[protected]
I have purchased a LG mobile cookie KP500 IMEI- [protected], battery no.- SBPL0097701 charger no. RA[protected] on 14/07/2010. Within one month my phone started giving problem. Battery of the phone was not getting full charged. I have given my phone three times to LG service centre, MP nagar, Bhopal. They told me that they changed the motherboard of my phone, but then also problem is same. Today on28/10/10 again I have given my phone to the same service centre. Also I want to say that sir, they mishandled my phone in such a manner that the body of my phone got a lot of scratches. When I complained the madam sitting on the reception behaved very badly. She told that I can't accept that these scratches are done by us. But this is the fact sir. I want to say that sir, LG care staffs have this responsibility that whenever they complete a mobile phone at the time of delivery they must check it once. But, my phone gone there three times. Not a single repairing was done. I am hoghly harrased and need your co-operation sir. Please co-operate me and have a kind look and deatail investigation.
For this magnum bonum, I shall be highly obliged to you.
A.S.MISHRA, BHOPAL, contact-[protected]
Respected Sir,
I purchased a LG A-165 mobile phone set from M/S. Neelkanth Electronics, 3, Jawahar Nagar, Durgakund Road, Varanasi on 22.02.2011 in the evening and that mobile phone set became out of order next day morning i.e. on 23.02.2011. The set's problem was as under:
The receiving voice was not heard on that set and outgoing voice was heard by the caller in echo.
Immediately I rushed to M/S. Neelkanth Electronics with that set. The salesman of M/S. Neelkanth Electronics sent me to the LG Service Centre, at B.37/115 B-1, 1st Floor, Baradari Complex, Rathyatra Crossing, Varanasi. I handed over that set to the worker of the service centre. The service centre noted my contact no. and gave their contact no. and told me that they will inform me in due course. I saw my status report online on 26.02.2011. The status report was as under:
"Dear Customer, Your complain RNA[protected] is in process, reason is tampered"
Sir, kindly tell me how that mobile set became tampered within a night. That means LG Company supplies defective products to the market and there is no quality control test. Earlier, I trusted the LG Company products very much but now no more trust on the LG Company products. If that mobile set is not replaced by the company, I will never purchase any LG product in future and advise my relatives and friends not to purchase any LG product.
Thanking you,
Yours faithfully,
Gautam Kumar Gupta
Qrt.No. M-81, Hyderabad Colony,
Banaras Hindu University,
Varanasi-221005.
Contact Nos. [protected]/[protected]/[protected]
I purchased a LG A-165 mobile phone set from M/S. Neelkanth Electronics, 3, Jawahar Nagar, Durgakund Road, Varanasi on 22.02.2011 in the evening and that mobile phone set became out of order next day morning i.e. on 23.02.2011. The set's problem was as under:
The receiving voice was not heard on that set and outgoing voice was heard by the caller in echo.
Immediately I rushed to M/S. Neelkanth Electronics with that set. The salesman of M/S. Neelkanth Electronics sent me to the LG Service Centre, at B.37/115 B-1, 1st Floor, Baradari Complex, Rathyatra Crossing, Varanasi. I handed over that set to the worker of the service centre. The service centre noted my contact no. and gave their contact no. and told me that they will inform me in due course. I saw my status report online on 26.02.2011. The status report was as under:
"Dear Customer, Your complain RNA[protected] is in process, reason is tampered"
Sir, kindly tell me how that mobile set became tampered within a night. That means LG Company supplies defective products to the market and there is no quality control test. Earlier, I trusted the LG Company products very much but now no more trust on the LG Company products. If that mobile set is not replaced by the company, I will never purchase any LG product in future and advise my relatives and friends not to purchase any LG product.
Thanking you,
Yours faithfully,
Gautam Kumar Gupta
Qrt.No. M-81, Hyderabad Colony,
Banaras Hindu University,
Varanasi-221005.
Contact Nos. [protected]/[protected]/[protected]
Some1 is selling 1 yr used LG Cookie Pep in 2500/-,
Is this right price one should buy this phone...
please reply back on [protected].
Is this right price one should buy this phone...
please reply back on [protected].
LG Mobile phones are waste, good for nothing, failed to perform basic functions, worst service and with cheater officials. I am saying this on my personal experience. Stop buying LG products including all latest mobile phones they launched. We lost 7K. Who will guarantee for 20K. Learn from our mistakes.
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