[Resolved] LG DVD Player — Not honouring of the warranty

[Resolved] LG DVD Player — Not honouring of the warranty

L lamington from Mumbai, Maharashtra

I bought an LG DVD player model no. DV 325 from vasai, Thane, Maharashtra. I was informed by the dealer KRISHNA ELECTRIONICS that LG customer service is very good. My DVD player stopped working after 3 days. I registered a complaint on 4th of October and till date the DVD player has not been repaired. If i get connected to the customer service call center the ladies speaking over there very politely regret that I have been put at inconvenience and assure that the technician will come shortly, but that never happens. Earlier I had purchased a washing machine from LG. We use it for washing bedsheets because it just is not good enough for washing clothes. I advise all the readers to avoid buying products form LG. As for my case I am planning to go to consumer court and file a case against LG India. Was this information helpful? No (0) Yes (0)
Aug 13, 2020 Complaint marked as Resolved
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Comments

Sani

from Pune, Maharashtra

I bought a LG washing machine 1.5 years back. It still holds the warranty. It is front open and the door- lock got brocken. I complained 4 months back, One technician came after a week and had a look and he ordered for the lock, still its not fixed. Now its almost 4 months. What kind of rediculous service is this? What they are expecting from us? going to the court? I recomment not to buy any LG products ever, since they have very poor sevice in India.

Sue Jackson

I bought all new LG appliances, tv, dvd. First the dishwasher died after one year, had to spend a couple of hundred to replace a part & labor, apparently a common problem according to repairman. Then TV died, again had to replace part after warranty, they did not charge me as this is a common problem as well. Next my bleach dispenser in the washer fills with water after each load. I have to keep emptying it in the sink. Now, the dvd player died after 2 years. I did a lot of research prior to upgrading all of my equipment, but I too am very disappointed with LG and would definitely NOT recommend them.