LG Electronics Complaints & Reviews

Model no.-700E, s.no.609nlda008594...

The Ref was purchased by me in Oct 06 from Allahabad. Presently I am posted at Gandhinagar. I had lodged a complaint 40 days back for Ice formation in Deep Freezer. The Engineer from LG visited in the 2nd week of Sep 08 & he told us that Rubber Gasket of the Deep Freezer is the problem & it will be changed. Then the Mechanic visited in the first week of Oct 08 with wrong Gasket. Again I have informed the company thrice in between but in vain.

Dear sir,

I have a lg microwave oven. Its grill has stopped working. I gave a complaint at the lg call center on the 06 oct 08. The service engineer came and diagnosed that the heating element of the grill needs to be changed. He promised to return the next day for replacement of the heating element. Till date he has not turned up. Repeated reminders to him on telephone and to the complaint call center have not yilded any results. Its a sad state of affairs. For a weel rputed company like lg and after sale support in such a disarray it is really disappointing.

Air Cmde Anil Khosla
a-18 man singh road
new delhi
M-[protected]

i m abhijit singh and on 05/08/08 i bought an lg handset model no.3600 on the name of Poonam Singh my aunt but within a month the set getting a problem of frequent switch off even if the battery is full.it happened so many times a day.i went to retailer and asked him to replace the set but he denied and sent the set to service centre and assured me that this will not happen again but alas it happened again within ten days.i again told him to replace the set as it is under warranty period but he told me to get a replacement note from service centre.i went to service centre which is 15 km away from my house.they told me that they can't replace or give any replacement note only they will repair my set.but after second time set flushing also the same problem persist in my new handset.they had told me that if this time the same will happen we will change the pcb and yesterday for the third time i gave my handset to service centre and now they are telling that we don't have pcb in stock, come on monday if there will be any problem with battery we will replace that. LG i.e; life's good but it had become life's bad for me.i just want my handset get replaced.i m not happy with the service and could not afford to go to service centre every month. pliz help me.get me out of this problem.i was about to buy LG-dynamite but now i have to think again because in just two months i visited three times the service centre and when the warranty period will lapse they will niether replace my set nor repair it.what should i do? pliz help me, i have become fed up with these happenings and also suffering loss in my business.pliz, pliz, pliz help me and do something for me.

Product Code LPK3685QC –LG Air conditioner bought on 17.08.08 delivered on 24.08.08. Installation in the 1st Week of Sep’08. When we tried using the AC for the first time after installation on 8th Oct’08 the AC was not cooling. We immediately placed a complaint with the LG service centre. Complaint No W8CA1000357 dated 9th Oct’08.
Two different engineers visited us on 11th Oct’08. They were both clueless about the problem with the AC.
On 12th Oct’08 again a group of engineers checked the AC & failed to diagnose the problem.
In the meantime we placed another complaint thru the LG website. Complaint no[protected]. We received an email from Mr. Ravinder Chaudhry of LG India giving us the contact details of the branch service Manager Mr. Harish Suri. We tried contact Mr. Suri nth no of times but he didn’t respond.
As the service centre had not escalated the matter to the higher level we placed the complaint again on 14th Oct’08 Complaint No W8CA1404736. The engineers once again visited us and were not able to understand the problem.
The point is LG has high end products but not enough qualified engineers to solve the problem. The Service centre has very careless behaviors. We have taken two working days off to resolve the issue.
We have stated to LG that they have sold a defective piece & it must be replaced. If their engineers are unable to solve the problem for the defective product which LG has sold, why as a consumer I should be penalized?
LG refuse to respond on this matter.

This is regarding to the purchase of LG Microwave which was ordered on 12th of october 2008 and the payment was made in full.The delivery of the product was to be on the next day i.e on 13th oct 2008. Though it did not arrive on that day, I had repeatedly called up the person in charge, to enquire about the status.The only answer provided was it would delivered soon. Finally after making calls of more than Rs 200 the product arrived on 16th evening that too with a wrong shipment of the Statrup kit. Again I had to make a call and the answer provided by the staff was, it was diwali rush hence i should come and collect the kit. any how after much begging and request finally the kit was delivered on 17th night 9:30pm. In the whole process i observe that there is no value of customers time and money. Such type of service provided by a reputed shooping outlet like Home town is really annoying and very sad to say that from next time onwards i myself and also will warn my friends to better check from other outlets and get a prompt service.


I will take up this issue seperatly with LG Electonics.

I bought an LG DVD player model no. DV 325 from vasai, Thane, Maharashtra. I was informed by the dealer KRISHNA ELECTRIONICS that LG customer service is very good.
My DVD player stopped working after 3 days. I registered a complaint on 4th of October and till date the DVD player has not been repaired. If i get connected to the customer service call center the ladies speaking over there very politely regret that I have been put at inconvenience and assure that the technician will come shortly, but that never happens.
Earlier I had purchased a washing machine from LG. We use it for washing bedsheets because it just is not good enough for washing clothes.
I advise all the readers to avoid buying products form LG.
As for my case I am planning to go to consumer court and file a case against LG India.

I got brand new handset of LG (model -RD6230)
after six months, product started giving me trouble like:-
1) bateery getting low after two, three hours o[censored]se
2) Not able to get range in areas like pune, mumbai.
3) NOt getting battery charged, after keeping for charging for 12 hours .

After such problems i reached to service center and got replaced my motherboard of mobile repalced in warranty .
Now after six months it again started giving me problem.And the worst customer care started abusing me...
Here Are some details of my mobile ...
1)Date of purchase- 5/03/2007
2)date of replaced motherboard -13/12/2007

if anybody got some solution to my problem write into me at -
[protected]@gamil.com

Dear Sir,

This is my complain for LG 19" computer monitor which I purchased on dated 15.02.2006 form Space Age Computers, 214, Mansarovar, 90 Nehru Place, New Delhi -110019, Ph:[protected],[protected], Fax:[protected], Mobile: [protected]. Bill no. 353.

Product Code: 901BJ.ALEUE
Power Ad- 200-240V-50AZ1.0A
Serial No. 502DIDM5J122
Model No. C19JE-1

First complain no. N8C61704980 and then second complain no. N8CA1603131 from last sixth month I am following it up my complain, but nothing response against my concern.

So, my request is kindly help and advice me accordingly.

Thanks and regards

Subrata Jana
270/3A, Patpargung,
Mayur Bihar Phase -I, Delhi - 110091
Mobile: [protected]

I purchased one washing machine model no. 7519RW, Unit Sr. no. 003716 on 29/09/2008 from JD Electronics, Abids, Hyderabad, AP .On 04/10/2008 one person from the concrned shop came for instalation . But despite his best effort he was unable to operate it due to faulty water input portal .I brought this to the notice of the dealer but he is giving assurance only but not doing needful. As this is a manufacturing problem, I want areplacement of this product failing which I will be compelled to opt for legal root for redressal of my problem

Thanking you

G Nagraju

I purchased LG Split Ac (1.5 T) on[protected] from LG authorised dealer 'Radhika Enterprises' FCI Cross Roads, NTPC-Jyothinagar (PO), Ramagundam Mandal, AP. PIN;505215 (Ph;[protected]. proprietor - D.thirupati. When the pack is opened at home for installation, it was found that Remote & Manual with guarantee card was not there inside. With the assurance of the dealer, I allowed the mechanic to install the AC. But my repeated requests with the dealer failed to get them. I gave complaint at LG website also but to no use.
The dealer is simply throwing the blame on company and replying reluctantly as if he don't have any responsibility.
also from day one abnormal sounds coming from the AC distribution chamber (inside house) causing lot of disturbance. This problem is also not rectified by the mechanic. I gave complaint on LG site also.
S.No: 803 ABWE 022633
Complaint No:[protected], dt 5.9.8
Customer request Id:S8CA[protected]
My Cell No; [protected]

The poor response of company is regretted. The adament & careless attitude of dealer & the mechanic of that shop is highly objectionable.

Hi,

We have been experiencing WORST LG service for our LG Microwave Oven (Model # 7645 BS : Still
under Warranty) for last 5 months.

In last 5 months, we have made 5-6 complaints of non-proper functioning of M/W. 3 times Technician
came to our house to check it with no output.

First time it got repaired in 3rd week of Sep 2008 in LG Service Center (Took LG 4 weeks for
repairing) at KH Road, Bangalore. Technician, Parmesh (Mob: [protected]), claimed that he had
checked the M/W thoroughly, M/W was working fine and life-long there won't be any further problem.
LG didn't send M/W back to us, we went to LG Service Center and picked up M/W. We asked Parmesh
to test it before us in service center, but he refused saying that it's fine.
When we checked M/W after receiving, we got even electric sparking in the M/W and house power
went-off, thanks to LG !!!

Again it went to LG Service Center in End of Sep 2008 at KH Road, Bangalore. This time we informed
LG Branch Manager, Rajesh (Mob: [protected]), also about the problem. It took 2 weeks for repairing.
Technician, Parmesh (Mob: [protected]), again claimed that he had checked the M/W thoroughly and
tested it for 3-4 days, M/W was working fine and life-long there won't be any further problem.
This time after receiving M/W, when we checked it before LG Delivery person: Sudhakar (Mob:
[protected]), we got the same electric sparking in the M/W and house power went-off.

At this point, we sent our M/W back to LG along with Delivery person. Called Rajesh & Parmesh and
asked them to keep M/W with them and warned to go to Consumer Forum against LG.
Rajesh called us back saying that there is some problem in the way we have been using M/W. Even he
told that power voltage is the problem in our house.
He said that he would send new M/W piece with Parmesh and check how we are using it.

As one year Warranty will get over on 11th Nov 2008, LG is just delaying the process of repairing or
providing us new M/W. Two days are over but still there is no information from LG regarding it. When
we called them, they said they will come and check the power voltage in our house. Even they are not
coming for that also. It's sheer waste of time and clear that LG is just interested in passing off the
Warranty period.

We have been going through the mental, physical and financial dis-satisfaction and losses for last 5
months because of the LG WORST service. Even informing LG Customer Services Dept Head Office at
Noida and calling LG Branch Manager at Bangalore, did not improve the situation and no satisfactory
action was taken from LG.

Hence Finally we are left with no choice BUT to make a Consumer Complaint in this forum thinking
that some serious actions would be taken by Consumer Forum against LG about this.

We hope that Consumer Forum will take appropriate action taking Consumer Satisfaction into mind.

Expecting positive and faster response from Consumer Forum.

Regards,
Anuj Bansal
Mob: +[protected]

I REGISTERED A COMPLAINT ON 30th OF SEPTEMBER ON LG CARE CENTRE(COMPLAINT NO. (N8CA0501650)SOME MECHANIC (NAME DILIP) VISITED MY PREMISES NEXT DAY BUT DUE TO ELECTRICITY FAILURE HE DID NOT RESOLVE THE PROBLEM.HE LEFT THE TV SET OPENED AND OVERTURNED ON THE CABINET, PROMISING TO COME ON 3rd OF OCTOBER.SINCE THEN DESPITE NUMEROUS CALLS AND PROMISES MADE ON LG'S BEHALF NO ONE IS BOTHERED TO REPAIR THE SAME.THE TV IS LYING IN SAME POSITION SINCE THEN.
I AM ASTONISHED TO SEE LG'S AFTER SALES SERVICE AND I REGRET TO HAVE A PRODUCT FROM SUCH A COMPANY.THIS IS MY FIRST AND MOST PROBABLY LAST LG PRODUCT.

NIPUN MITTAL

Dear Sir/Mam
I hv purchase 19" lg tft monitor FLATRON wide screen on[protected]
but i m facing one "yellow line" in my display from 1-AUG, AT D time o[censored]sing PC
I M NOT WORKING PROPERLY, GETTING TOO LOSS DAY BY DAY.

KINDLY SOVE THIS ASAP

YOURS FAITHFULLY
Muneeb Sohail Ansari
[protected], [protected]

Myself Ex-defence ( Navy) Senior Citizen, has purchased LG Microwave MC-808WAR from INCS-Mumbai same booked on 18/07/2008 and was supposed to be delivered within one week but was delivered on 02/08/2008 that too on my repeated inquiries the reason for delay was delivered to wrong party/address. For record I had made full payment & given completed address with contact details at the time of booking i.e. 18/07/2008.
On receipt I contacted LG customer care and asked for some practical demo/ operating instructions.for information the packing of the product was opened by the demo instructor. During demo it was noticed that the door was miss aligned / vibrating when put into mode . For this the instructor asked me to complain the same to LG customer care . I did the same and after 2 days one technician visited who initially tried to convince me that this misalignment and vibrations is normal but when I asked him to come and visit with me to some mall or electronic shop where I can show him what is the problem, upon this he tried to repair the product but could not do anything much and left. I again made complaint to LG customer care and again another technician visited who suggested that since its a new product and you have not used it please get it replaced. So I contacted LG plus my dealer but till now no response
I am too old to run behind all these people, this is total negligence from staff
1stly delay in delivery and
2ndly wrong-defective product delivery

I have still not used the product and awaiting INCS a/LG response with corrective action.

Hi,

LG service is so bad and time consuming that i have a huge issue on this.

I had a door replacement to be done for my newly bought Microwave oven as it was not closing properly and had burnt to a larget extent. It was under warrenty.

Had called their Customer complaint dept and logged my complaint. Their engg visited our place after7 days and tolad us that he will replace the door in a weeks time. it has been 1.5 Months, there is no responce on the same.

Again i called up and gave the Complaint no, to which they replied that the door was not in their godown and will take few months to replace...

I dont have any logic answer to this reply????

Have donr the biggest mistake by taking an LG product.

Do you agree...

Regds
Prashant.

Sir,

I bought a LG room Air Conditioner a year before. With in a year the Air Conditioner(AC) has been serviced thrice as it’s comes under the regular warranty services and after doing all these regular services by the LG customer service people the performance of the Air Conditioner has went down and the cooling effect has completely gone and unable to function properly.

There is a leak in the unit no cooling gas in the AC and it has to be refilled, however the compressor unit has been given 5 years guarantee it seems.

With in a year the LG AC is unable to function properly and needs to refill the gas for Rs1500 + tax and that is also can be guaranteed only for 3 months and if this continues the gas has to be filled every 3 months and after investing 24000 on the LG AC am left out with no option and need to spend again for the AC unit and after that have no idea how long it works.

I am very much disappointed with the LG AC quality and the service, now am forced to do the annual maintenance. This is a bitter experience with LG AC for me and I strongly will never recommend LG AC to my relatives and friends as it is very poor in the performance and maintenance high.

Hi,
I had registered a complaint with LG Customer Service as my LG Microwave(MG-396WA/MG-397WB) was not working. The problem was that the microwave was not getting switched on. After repeated requests to the Customer service representative who was assigned the complaint, the representative came over and said the problem was because of some loose connection. A couple of weeks later the same problem reoccurred, I raised a complaint & this time he inspected and told me that the problem was that the magnetron was weak and required replacement. By this time, my warranty had expired. Had he correctly identified the actual problem the very first time, the magnetron replacement would’ve fallen within the warranty period. I sent a written request to the Manager of the service centre ‘Srinivasa Electronics’ (Hyderabad) through the representative to do the needful free of cost since it was the representative’s fault for not detecting the problem correctly. My request was denied and I had to pay for the magnetron. I had insisted that the new piece be brought fully sealed, but it didn’t come that way. I thought everything has been resolved after the replacement. Now my microwave is not functioning again! The grill mode is not heating the food at all, indicating the magnetron could be weak. I doubt if the magnetron was genuinely a new piece. I’m tired of raising complaints through the Customer Service centre; all they do is type out the complaint & assign it to whomsoever; they don’t want to understand what it is that I need them to do. I had asked them to assign the complaint to a reliable service centre instead of Srinivasa Electronics, but they never did.

LG microwave has only a 1 year warranty - now I see why – problems shoot one after the other soon after a year. I regret buying an LG microwave & wish I had bought a Samsung microwave which my mother has been using for 7 years now without any complaints.

I have had to raise a total of 6 complaint requests since June ‘08. Some of the request Ids I have with me are: S8C70600878, S8C80701907, S8C90601183, S8C92603102. What I don’t understand is why the Customer Care representative who comes home cannot do a thorough check up and detect and fix the problems correctly during his very first visit.

Is there something that LG Customer Care is willing to do to address my problem which has been on for over 4 months? This is something unacceptable for a global brand like LG and I request you to take some action urgently.

Regards,
Amrita.
Hyderabad

I purchased the above machine on the 3rd of this month. The service provider for the subject mentioned above have assured me several times to come to my place for demo but failed times again. As a result I had have to postponed my other programms but in vain, literrally they are confined me in my home for 8days.

My residential address: NORTH PLAZA HOUSING COMPLEX, 10 Umakanta sen lane, Kolkata- 700030.
Purchased the machine from : SALES EMPORIUM, NAGER BAZAR.

Dear Sir/Madam,

I (Sailesh Falor, [protected]/[protected]) bought an LG Microwave Oven from Big Bazaar (CHINCHWAD, PUNE – 411019) on 15-AUG-2008. Please find the product details below:

Product: LG MICROWAVE OVEN
Distinguishing Feature: CONVECTION
S. No. 803DXUN004630
Model: MC – 767W
Suffix: BDXQEIL
Date of Mfg: 28-MAR-2008

BIG BAZAAR cash memo details:

Code: LP[protected]W-
[protected]
LG 767 MWO
Cash Memo # T38/237
Date: 15-AUG-2008
Csh: PAVANJ
Time: 13:50:44
BIG BAZAAR (PANTALOON RETAIL (I) LTD.)
PLOT NO.CTS 4510/13, OPP SURYAKIRAN HOTEL
MUMBAI PUNE ROAD,
CHINCHWAD
PUNE – 411019

This was a defective set as it started showing defects within a month of its use. I registered a complaint with LG Service Center on 23-Sep-2008 (Complaint No.: W8C[protected].

An LG engineer ([protected]@[protected]) came to my residence (L-28, Dwarkadheesh Residency, Pimple Saudagar, Pune - 411027) and checked the LG defect. He requested us to get it replaced from Big Bazaar.

Big Bazaar manager ([protected]@[protected], [protected]@[protected]) informed that replacement of defective set is LG’s responsibility. Big Bazaar representative even told that they currently do not have this particular LG microwave model in stock (or else they would have replaced it!).

LG, Pune managers ([protected]@[protected]) are not interested in replacing the set. LG representative (Prashant’s manager) wants to repair the defect but is not ready to replace it.

Please note that this LG Microwave set was used very rarely from the time it was bought. Since the defect was not caused by any manual use of it, I would like to request to replace my set with a new set rather than repairing the defect.

Regards,
Sailesh Falor
Infosys Technologies Ltd, Pune
Cell: [protected]/[protected]