LG Electronics — Contract delivered without authorised persons signature

Address:

Mumbai City, Maharashtra

We have renewed the service contract of our AC. The renewed contract was to be delivered within 45 days. But even after 2 months or so, the contract was not delivered to us. Finally, my son Vivek Kesarkar called over telephone and was told that the contract will be e-mailed to him. The contract was e-mailed to us (in the form of an invoice). There was no signature on the e-mailed document. Then we received another copy of the same invoice (without anybody's signature) on October 1, 2012. How can we consider this unsigned document as the real contract? Further, the contract we received on October 1, 2012 also has something printed on it which is not meant for us. Hope the needful will be done immediately as we have to get the servicing of our AC done shortly. I am thinking of approaching the Consumer Court for my rights.