LG Electronics — Customer Service of LG is Cheating Customers

LG — cheating in service providing

sub" regarding compalint agasint the lg service centre ahmedabad

i have purchased a side by side refrigerator before 4 years back and having compressor in warranty and fridge out of waranty

before 3 months i have faced a problem that fridge working in okay condition but the ice goes melt in any time without any fix time.
so i logged the complaint to lg customer care (complaint no:rna[protected] on 13 /8) but no one has taken care to come and to see the problem
then after i have made second complaint on 26 8 ..(complaint no rna[protected] then after that complaint a person came and said that there is a problem of pcb and it will take more than 10 days to get the pcb and at that time i also called a local repairer who said that it will be okay by gas charging
then after that local person has filled the gas in compressor total 3 times but the problem was not solved

so i made another complaint to lg customer care on 17 10 (rna [protected]) to chjeck and solve the problem
after 5 days making so many calls and make the co ordination with local lg supervisor miss. nisha she arrange a person to visit my fridge and he says that it has having pcb problem..
and he told to solve the problem by installing the pcb ... at that time the diwali festival was nearby but he promised to install it before divali

after diwali also he was not contacted and when i called to nisha she made confernce with mr fransis of microcare he took more 2 days to send a person and he was not able to get the pcb no.

after 3 days i call him then he was not sure to having the exact pcb that it needs

so i called her and asked her to send a senior technician

so she arrange a another guy who said that after refilling the gas the problem will be soilved at that time i told them that i have refilled the gas 3 times but the problem is not solved so i[censored] r sure than and than only i go for refill with your company
than they said and was sure to be solve the problem by installing gas the problem will be cleared

at that time i make confirmation that the gas refilling is in warranty with my other person so i[censored] think that they have not work properly then and then u can fill the gas other wise i can tell them to refill the gas.. but they were sure to solve it and i also confirm with nisha that i will not pay other money if the problem not solved with this installation

after installing the gas by mr,babubhai ([protected]) after 2 days the problem starts of melting ice .
so i told nisha on 11th to loged the new complaint if the old is closed by her (11/11 rna[protected]
from that day to today the problem is not solved by your persons and i m suffering with the same problem
now they r asking more money to solve the problem
so total money i have paid is
2000 to retailer gas charging
2050 to lg person babubhai for gas charging
and now more 2000 they wants to solve my problem
pls solve my problem i[censored] can

Dear Customer,

We apologize for this. We have transferred your complaint number and details to the concerned Branch Service Manager. Our Representative will attend to your issues shortly.

LG Service Team.

Dear Customer

We regret the inconvenience that is caused to you. Please get your call registered with our 24x7 Call Center @[protected] for assistance or you can mail us @ serviceindia[at]lge[dot]com

LG Service Team

After my complaint the service engineer came to my home.. He did something. After that there was no water leakage.

But after that, the washing machine is not taking enough water to wash and rinse the clothes.(taking very little water) We told the engineer about this.. He came and changed the board. We put the singnature in the form with the comment "under observation" (he didnt come after that)

Till now the problem continues. We compained again. But they are not properly responding.

Problems are coming frequently.
In the past one and half years we registered complaint so many times (different problems). We are not happy with our washing machine.
We want replacement of our washing machine.


Please do the needful.
Thanks and Regards,
Velu.

gkinub