LG Electronics India Pvt. Ltd / Washing Machine (LG Tromm 1248s) — Repair of washing machine (front loading 7kg)

LG Electronics India Pvt. Ltd / Washing Machine (LG Tromm 1248s) — Repair of washing machine (front loading 7kg) - LG TROM 1248S

R Roshan Kumar from Mumbai, Maharashtra

We had purchased a washing machine from local shop in Thane (Kiran Electronics). After few months we had issues with the front panel and we registered the complaint to the service department of LG Electronics India Pvt. Ltd. An engineer visited and wrote in his papers that the wires of front pane was eaten by Mouse. We did not know that this is not covered in warranty. There is however no proof of mouse in my house. The service department asked us to spend Rs 5000 to replace the front panel. We argued and despite trying to get it replaced by the company for more 3 months we had to spend the money to get it replaced. They would promise us that they will visit in next few days and that promise continued for few months. Irritated and frustrated, we had to spend the money. We also ensured that we install the mouse safety net below the machine. Few months later the motor stopped working. Engineer visited from the service department and promised again, as usual, that it will be replaced in few days. That was more than a month ago. Even Mr. Majumdar (suppoedly head of service department) called me and told me that they will visit in few days and that was a week ago. Sometimes they tell us the motor is not working and sometimes they say PCP is not working. It seems that the department full of incompetent people from people who receive calls to people who do home visits to people who claim to be the head of the department. Customer care, it seems, is at their lowest level of priority and does not appear of their agenda at all. We keep calling them almost everyday and get the same answer everyday that somebody will visit in few days. I have been frustrated, disgusted and saddened to see a reputed company having such a rotten service center with rotten level talent recruited all over their service center. IT IS ABSOLUTLY ROTTEN and DISGUSTING service that I have never received in my life anywhere in the world. It seems that they are waiting for the warranty period to expire to milk some more money from us. Sounds like a scam going on here. Hopefully this complain will draw some attention. If not then I would strongly urge people to think 10 times before buying a LG product. Please call me at [protected] if you want to talk to me. Thanks Roshan Was this information helpful? No (0) Yes (0)

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nyrakesh

from Lucknow, Uttar Pradesh

Hi Team

I recieved a mail stating some knid of job openings in LG electronics pvt ltd. on 11th, Sept, 2009.
I was asked to pay and amont of 6000rs on behalf of some lady WRT lg electronics ...
When i tried to check the genuinity of the mail, i could not find any address mentioned in the mail.

Could you please look into this issue
below is the mail i recieved from the person.
[protected][protected][protected][protected][protected][protected][protected]---...⇄
Dear Applicant Ref: Selection and initial response of your Resume online. Information for selection of final stage in new Plant of “LG Electronics India Ltd”- The Company deals in IT, Software, Computer and Electronics Manufacturing business. The Company Offered to the candi - dates to join as an :-- Executives, Assistant Managers, Managers and other Executives post for new established Plants in Delhi, Noida, Bangalore and Pune. The Company short - listed “95” Candidates
for the requirements in IT, Production, Electronics, and Administration Department. You are selected according to your resume in which project you have worked on according to that you
have been selected in company. Your interview will held on 25th of Sep. 2009 in Noida. You will be pleased to know that Company has advise you in the selection panel that your Application
can be progress to final stage. You will come to Company corporate office in Noida. Your Call letter
with AIR Ticket will be send to you by Company HRD. You have to come with photo-copies of all
required documents. First you have to deposit the (Cash) as an initial amount in favor of (LG Electronics)
for Rs. 6650/- through any ICICI BANK LTD Branch from your Home City to our Company HRD Account NO.[protected] Name of Mrs. Kavita Sharma. This is refundable Interview security both of condition whether you select or not. Your offer letter with air tickets will be send to your Home Address by courier after receiving the confirmation of interview Security deposited in ICICI BANK LTD. The TA / DA will be paid to all candidates by Company at the time of interview.. The Company offered salary for these post Rs. 32, 000/- to Rs.95, 000/- ( HRA + DA + Conveyance and other Company benefits. The designation and job Location will be fix by Company HRD, At time of final process. The job profile, salary offer, and date - time of interview will be mention in your call letter. Your call Letter will dispatch very shortly after receiving your confirmation of cash deposited in ICICI BANK LTD. The last date of interview security deposit in bank Tomorrow before 8.00 pm. We wish you the best of luck for the subsequent and remaining stage. You have to give the information after deposited the security money in bank to same Email ID of ( [protected]@mail.com ) in favor of LG Electronics calling email ID. Your letter will be dispatched same time after recd. the Security money deposited information by email.
Thanks
Mr. Rohan Kumar (Asst. Hrd)
LG Electronics India Ltd PLOT NO. 63 B,
Greater Noida GOUTAMBUDH NAGAR (U.P.)
Mobile No-[protected]
AFTER CONFIRMATION YOU CAN SEND ME THE DEPOSIT SLIP IN THIS EMAIL ID ([protected]@mail.com ).
...

Thanks and Regards
Rakesh
[protected]