LG Electronics — Misleading the customers | |||
I've bought an air conditioner (window) from Vijay Sales where there were various brands. I bought the AC since it had 3 free services. Now on 21st Nov, when i spoke to LG service center, they are refusing to give me 3rd free service stating the warranty is over. I feel this is a clear case of misselling since the sticker they stick on the product mentions 3 Free service without any condition and they apply a condition "within 1 years time" is totally not accepted. I spoke to LG customer care and they are not ready to give me the free service. Even the first two services which ideally they should have visited was done because i called them and they didn't upfrontly visited my house. LG products are good till the time they dont give you a problem and once they start giving you the problems just beware that LG services are pathetic. Was this information helpful? | |||
 2 Comments | |||
Comments
i missed to write the purchase date which was 1st Nov'2009, so i requested for the 3rd service after 1 year 20 days and hence they are saying the warranty is over. Wherein actually they should have visited my house upfrontly to provide the service as the customer care of LG claims that they send their engineers every 3 months which is a clear lie.
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Despite of sending the required details to the customer care, i got a call from Thane service station and he asked me to call back on the customer care number since he cannot come to Kalyan from Thane. I did the same and the lady on the call stated that the guy will visit in 24 to 48 hrs however no body came to my house since last 3 weeks. I dont understand why dont i get a proper service from LG and why do i get a call from Thane when i reside at Kalyan which is clearly mentioned in my first email to LG service. This really is frustrating. I have already sent this email to LG service however they choose not to reply to me. Such a great service.
roshan
+91 [protected]
roshan
+91 [protected]
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