[Resolved]  LG Electronics — Failure of AC installation

Address:

West Medinipur, West Bengal

I had purchased one LG 1.5 ton Split AC (5Star) at Rs. 30,000/- from Khosla Electronics, Beckbagan, Kolkata,Phone[protected],[protected] on 14/08/11.
Due to delay in enhancement of my electric power by WBSEB I had contacted LG service at[protected] for installationon 24/09/11.The service engineer came on 26/08/11 from Midnapur service centre (phone no[protected] and found one 5/8 inches copper pipe missing as he opened the sealed
pack of the outdoor unit (Sr. No-102NAVX009639 OF MODEL NO- LSA5DR5S)
himself. He then acknowledged the defficiency in writting on the back of my buyer's invoice. Immediately I had reported that to Khosla Electronics (complain no-16122
dt.26/9/11) who told that they had nothing to do except lodging a complain to LG customer service only. I had also complained to LG customer care (complain no-
RNA[protected] WHO told to contact Midnapur service centre again.
Midnapur service centre told that they can provide that pipe at an extra cost of Rs.180/- per foot approx.
Now shall I pay for the pipe twice as I had already paid for the whole machine which should include that pipe automatically?
-ANIRBAN PAUL
[protected]@yahoo.com
Mob no-[protected]