LG Electronics Pvt. Ltd. — Poor response by customer care and tech department need urgent solution

kaustavronnie

from Mumbai, Maharashtra

Address:

Kolkata, West Bengal

Dear LG, My 240 LITER double door refrigerator giving problem. For that I try to lodge a complain on Sunday 13th of October. Mysteriously the customer care executive listen my problem but didn't give me a complain no and assure me tech department will call me within 24hrs, which I never get. Again I try to lodge a complain on 14th of October. Customer care executive Mr Arjun, First of all confirm me that Sunday no complain was lodge and then he only take my complain and give me a complain no- RNA[protected]. Again assure me tech department will contact me within 24hrs, but still now nothing happen. Need not to mention my family is suffering with this faulty equipment and need a urgent solution. Best Regards Kaustav Ghosh ph-[protected]/[protected]

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Comments

LG Electronics Customer Care

from Delhi, Delhi

Verified Support

Dear Sir,

We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned department. Our customer service personnel will address your issue shortly. For any further clarifications, please do write to us at: [protected]@lge.com

Regards,
LG Customer Support Team

kaustavronnie

from Mumbai, Maharashtra

Thanks for your reply. Today some tech visited as per him he or some other tech will come (with spare parts) after 4 to 5 days or more than that tosolve the issue. Dont understand the reson behind this delay. Really dont expect this type of solution from a reputed brand like LG. Need an earliest solution of my issue. Hopefully you will do something.
Regards
Kaustav Ghosh