[Resolved]  LG Electronics — LG Fridge GL-T502FPZ3


On 21.08.2021, we purchased LG Fridge Model T502FPZ3 having Serial No. 107PRFG069507 through Invoice A1424/2122/01856 from Great Eastern Trading Co., Guwahati. After 3-4 months, we complained about the Cooling problem and an engineer was send by the company who told us to keep the doors opened for 12 hours. After few months again same problem persist and we lodged the complain again. The engineer came and took 1 month and replaced Compressor. After 4-5 months same problem continued, so again engineer came and told us to keep the upper door open in night time for 8-10 hrs.

The problem remained unsolved and in the meantime the 1 year warranty of the fridge got over. Recently we again lodged same complain for same defect fridge and now the engineer informed that its UNREPERABLE DEFECT and a New Fridge will be given to us with 20% depreciation on each year.

We are completely astonished and found that the company is supplying and selling defective materials and by hook or by crook finishes the 1 yr warranty period and then compel customers to pay amount @ 20% depreciated value for procuring New Fridge from same company.

The LG company in INDIA is doing fraud with customers like us and their business policy will ruin the hard earned money of lower middle class people like us. LG Company in Assam is threatening to its people. The Ho'ble Chief Minister will be informed very soon about the activities doing by LG Company in Assam and it poor people.
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Apr 23, 2024
Complaint marked as Resolved 
LG Electronics customer support has been notified about the posted complaint.
Verified Support
Mar 22, 2024
LG Electronics Customer Care's response
Dear customer,

Thank you for expressing your concerns. We genuinely understand your frustration and apologize for any inconvenience this may have caused. It's important to note that due to platform limitations and privacy security measures, we are unable to engage in direct messages on this platform. However, we encourage you to connect with us on Twitter or Facebook for faster and more efficient support. Alternatively, you can also reach us on Instagram. Your satisfaction is paramount to us, and we are dedicated to resolving any issues you may encounter.

Thank you for your patience and understanding. Please feel free to contact us on the platform that best suits your needs.
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