[Resolved]  LG Electronics — rust in washing machine

Address:

Gurgaon, Haryana

Dear Sir,


i have purchase a washing machine from csd canteen in name of
Sub Ishwar sing malik dated 170808 lg auto model no 850283th cap 5.5.
Same year problem started coming in washing machine . After that the
timer problem came in the machine and water sipage was their. the
machine was sent to your workshop and it was told to us some acid was
will be done it take a whole month time and every thing is conduted
through your lot free no.After that the rust started in the machine.
your enginer ask us to take amc for the washing machine as thier
would be problem in machine as whole machine was open in workshop. the
plan was offer us with comitment that if anything happen in washing
machine it will be cover with rust also.
Regular check will be thier so that it will last long . Their
where no check done by you only when we call tollfree the person comes
. althought in last two year there were six visit were there. every
time it was told to us that it is normal.
On160812 when water stared coming from door . we were surpise to
see that internal area was having whole . we have intimated the same
to your tollfree and enginer came ask us to change the front complete
area will be change and it is not come under amc it cost 1100 rupees.
we have given approval of same after regular follow up 15 day the
person came give excuse the part was not avaiable . They started
changing the part onther surprise came to us the when they ask why
we have put a local wire is fixed . when told them the machine was
sent to your worksop for big repair it may happen.He agreed the same
some time part is not avaiable we put the same.
Big shock he said us that there is no use if chaning as the
interal body is also rusted that need to change . he was blank why
internal area is rusted but we will discuss from our company and
reply .There were no reply again we have to call and answer was no. On
020912 the machne was send to your workshop for change the part.

My question is this
1what amc means and why local parts are fitted in the machine when it
was under warranty.
2 If it was regularly check and why such huge bill of replacement is my side.
3.what is rust policy as i want to know so that i can persue legally.
4.reason of time taken to resolove the problem for every visit.
5.what company will thing for machine of rs 16495 . I am spending rs
3838+ current bill that means more than 50% with 4 year of life of
your product.
6 It was installedby your person ,Stand was purchase and fix by
person.why it happen.
7. No guidence was given after regular check up and their is no
gurranty that it will not happen. That mean after three year we should
ready for same expenditure.

please revert.

Best Regards,

Ashok Malik
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