LG Electronics — Service preposterous/no response

Address:

Visakhapatnam, Andhra Pradesh

AC unit of LG stopped working on 22nd May-complaint lodged. Three days for declaring compressor faulty. No service unit available. Replaced compressor on 3rd May. Still does not work. Local service agency states that they are busy, the AC is in order, offers to send when their men are free, states that they have too many complaints, it is summer and AC cannot function better etc. Most unfortunately, no other contact possible. their web site is down for launching complaint, sent mails, no response, their Vijayawada regional office numbers are wrong, the telephone number of LG corporate offices are wrong, their fax numbers are incorrect, when we try their customer service-Noida, a message directs us to dial extension number or wait for assistance, but it never reverts to any operator- most frustrating since no contact beyond the local agency is possible or deliberately made impossible - and in mid summer for a fortnight the C is down and even now, the cause could not be established.

AV Technology Consultants, Visakhapatnam- 530017.
Tel:[protected]/Mail ID: [protected]@gmail.com