[Resolved] LG India — FALSE SERVICE PROMISE

Shashi Shekhar Mishra

from Kanpur, Uttar Pradesh

Address:

Uttar Pradesh

I have faced problem during the installation of my LG Split A/C when i requested (RNA[protected] on April 9, 2012. On calling at their call center no. @[protected], they told me every time that it will be done within 24 Hrs. and engineer will contact you within 2 Hrs. No engineer contacted me and when i called at no. provided by call center, no body picked it. LG Call center employee told me that their system showed that engineer updated that i asked for rescheduling of installation, which was sheer false and they didn't call me at first place. This is really disappointing as a customer that a company sells a product to you and hold you from using it. LG charges 1500/+ service tax for installation within 24 Hrs. but can't do it within another 50 Hrs. Is it not cheating that you charge premium for your services and warranty but are incapable of maintaining your standards???

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Aug 13, 2020

Complaint marked as Resolved

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Comments

bms.swati

from Bengaluru, Karnataka

LG — False Service

I had purchased a split AC from LG. Supposedly, the company offers 3 free services valid for an year.

I logged a service request on March 10 which has not been answered appropriately as of today. Every weekend the service center associates promise to send a technician, who never turns up.

After repeated calls, one technician visited on Mar 19, however he lied that wet service can not be done in split ACs. He just did so called 'dry service' in hardly 5 minutes and left.

Thereafter, I have been making repeated calls to service center and customer care associates, every time they falsely promise to send someone, but no one turns up.

Regards,
Swati Bansal
bms.[protected]@gmail.com

LG Electronics Customer Care

from Delhi, Delhi

Verified Support

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team