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[Resolved]  LG India.ltd — Service poor

We purchased an AC one year back. However in the past one year despite our repeated requests we have been able to service our AC only once. From the past three weeks we have been trying to get our second service done but of no avail The customer service people just seem to be interested in generating complaint ids and request nos . Beyond that they are least bothered about what happens thereafter. The service center (Bhushan Services, andheri east) headed by mr unmesh has this uncanny ability of not picking up our calls.
Last week the service center promised that they would send a executive this week. however on contacting the customer service they had apparently closed our service request. Wish i had purchased another company ac! Saying that the service is "pathetic " would be an understatement.
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Complaint marked as Resolved Aug 14, 2020
Complaint comments  10 CommentsShareTweet

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Friends, I have purchased LG DVD+HOME THEATER LH-2505c
Now after a year its Video is running perfectly but Sound gets Disabled, I mean sound not working.

Repairman takes it and after 3 months passed.. still they didnot replying me.

I am very very unsatisfied with LG services.

- Ghanshyam
[protected]
Gujarat -India
We had been complaining to the customer care regarding servicing the AC from last 3 weeks. but till date their is no responce from their end. Hence we kindly request you to do the needful at the earliest or else we will be forced to knock the Consumer Court.
This is also bring about a very bad name to LG Electronics. My Complain ID is N9C42701402.
Dear Sir,
I am very regret to say that I had Purchased LCD 42LG80FR of rs 64000/- on Dated 27 march 2009. i had complain for my LCD Before last month o[censored]nder Warranty to Call centre on Toll free num but that time no one give me proper response i tried two times again but not responding proper.then i visit with shop keeper then he gave me Service Incharge Number then i called him Many times but he did not pick my phone but after some days i called him with another number then he picked my phone i told my all situation to him then a engineer came at my place for repair then i told him all situation but he demand me for pay ammount.i know if my product damage then ammount is applicable but my product was not damage that was immditealy fault.so i did not give any ammount to him i demand him that pls provide my complain number then he told me that its not with him..then he go back after that I totally harrsaed due to L.G after sale services. now that time my warranty was expired, I complained again after two days of my Expired warranty I called again Customer care number then I told him all situations he give me complain number C10B1015512 but that time my product expired of two days of warranty.then Engineer came again I again told him all situation then he also want pay amount.i know that time he was right to demand to amount but I deny him because I want my Warranty days get back for service.After That I generate again Complain number to disscuss all situation on customer service number RNA[protected] but again demand for Paying amount.Now that Time I totally frustrated & I also decided that I never Purchase L.G Product & never suggest to any one to Purchase that Worst Brand Product.
But I want some Questions with L.G Service
A:If L.G services always ready to charge amount then who is responsible to reimburse the waste of customer time.Is customer Value or amount are dust for that Brand ??
B:If L.G Service Person are not responder then that was also a customer Fault.
Please do something on my case if Any person are in L.G have responsibilities to resolve my issue otherwise I waste my 64000/- on that worst brand product but I am not agree to pay any amount for service that time only.

Thanking you if support Provided

Regards
A Harassed customer, Pawan Jindal
address-b224 sec-19
Noida
M:[protected]
i have a lg washing machine.the dryer door got a problem and i gave a complaint adout it to the near lg service centre from two months and they said that they will send a new dyer door but till date there is no response and we are calling them daily but they are not sending any technician.please help me to get my problem to be solved as soon as possible.
from:
HAROON AHMED
[protected]
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LG / Home Theater — Service during Warranty time

I bought my LG Hometheater model no. HT924SF worth Rs. 14000 before few months ago, it has service warrenty of 1 year and till the product is under warrenty, I got problem of DVD playing immediatly after 3 months of purchase, I register my complain to customer care they sent person but it was not done, I have register my compalin for more then 7 times from month of march once I personally took my Home theater to their workshop for few days but it was not done, I felt that either workshop peoples are not well equiped and educated or they try to resolve it whithout finding fault or Company fault ... Now I dont want to carry that DVD last time today I have register my complain to LG Customer Care for replacing it, and don t want to waste my futher valueable time to repair it ... Please let me know how can I claim on company to replace my DVD...

Regards
Amit Borichangar
[protected]
As said in my last complain I dont want to waste my further valueable time for the service and repair because I have already given many chances to authorized service stations and waste so much of my valueable time for that pls let me know the process for claim of replacement product.

Thanks
Amit
I have been approached by the Service station and asked me to submmit the copy of product bill for replacement process, I have submmitted the same on 15th June, 11, once they received the fresh product for replacement they will call me up, Incase if it happens and goes smooth for future then I would be satisfy and probably looing for LG products for future...
Fully agree. We bought several LG units for our office, there was only one service given in warranty period and that too after a lot of chasing. At end of warranty period, the fan blade broke, LG agent says part not available, LG service team is just passing the buck. This despite the fact that our office is in the same building as LG!
National Engineering Industries Ltd.
C-216, 215 Atrium Andheri East
Mumbai 400059
Tel +[protected]
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Hai my name is Engals.S, i had purchased a LG LCD TV on 21th April, 2011 from viveks purasawalkam, Chennai. The TV was faulty having automatically on, off problem which on complaint the customer care on 28/12/2011 on Pondicherry BALAJI ELECTRONICS but the complaint is registered on 2/01/2012 the complaint no RNA[protected] but

A technician was sent from the company who visited my place on 12/1/2012 a technician Mr Senthil visited and said that the mother board has problem and he said the mother board have ordered it will come 2 or 3 days but I spoke to customer care at that time Mr shylash attend my call and he told the mother board come soon on some more days, Than the technician 18/01/2012 the mother board received and 19/01/2012 come to my home and fixed the mother board but not work after that he told SMBS has problem, after that I waited for some months and than I spoke to customer care at that time Mr shylash attend my call than I told to 2 months I wait but also the problem not solved,
After on Pondicherry BALAJI ELECTRONICS manager Mr nagarajan given me a spare TV, than the SMBS received and 15/02/2012 but its not worked properly than another SMBS as fixed it is also not worked properly than 16/02/2012 took my tv to service center than they have updated some software he told now the tv is working the complaint closed, after I have shifted to my home villupuram, than I checked the TV on 2/3/2012 it does not work after that I call customer care Mr shylash in the 3 months I have faced 3 problems so I suggest to give a new TV replacement, I registered the the complaint on 2/03/2012 RNA[protected] on villupuram, after 3/3/2012 a technician Mr and than he checked the tv and told us same automatically on, off problem than I spoke to villupuram manager Mr raghu that I need a new tv replacement he also agree, And he told to wait for some more days, and every week I call him and ask about new a tv replacement, at time he told the formalities is going on, I spoke to Chennai service engineer Ms menaka also know my problem, I spoke to Mr raghu on 22/3/2012 he told to me your tv replacement is not approved so that u speak to Mr prabakaran while speaking with him he is not responding me properly, than I speak Mr Stephen he also agreed I will tell in this week, than I speak customer care Mr shylash also he also agreed, so I wait only 3 day .
kindly I will request you to solve my problem sonly, other wise I have full evidence of complaint numbers, emails and audios and I will take this problem to consumer court..


Regards,
S.ENGALS
[protected]
I fully AGREE with above. I have same experience with LG Refrigerator. I had problem during the one year warranty period. I had registered my complaint on 21st March. On 23rd, a technician visited and found that gas filling is required and they would take the fridge to their service center. No on came to pick up the fridge. After calling several times on the Customer Care no. and to the service center, finally they picked up it on 26th and verbally promised to return the same on 28th. After 28th, I have repeatedly called Customer Care and the Service Center but there is no proper answer. On 29th the service center promised to return the fridge on 30th morning. However, They have still not returned the fridge.

Moreover, the service centre guys are not picking up phones. I have complained to Customer Care but they dont do any thing but say sorry and we will do follow up on priority.

The LG Service Center in question is Digital Care, Ahmedabad.

Regards,
[protected]@yahoo.co.in

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